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Tawny Flores

@tawnyflores

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I coordinate substitute staffing, office operations, onboarding, and employee support across multiple school districts.

United States

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What I'm looking for

I'm seeking a role with a strong, dynamic company where I can apply my office operations, staffing, customer support, and problem-solving skills while continuing to learn and contribute with a positive outlook.

I'm currently coordinating substitute staffing and office operations at Think Together, supporting 70+ substitute Program Leaders across seven school districts. I assign coverage, review timecards through ADP, manage compliance, interview candidates, and support onboarding and new-hire orientation.

I also lead safety drills and trainings, maintain employee logs, coordinate with site managers and facilities, and present weekly PowerPoints to new team members. Previously, I supported guests as a Main Entrance Receptionist at Disneyland, resolving ticket, reservation, and guest issues while managing high-volume guest interactions.

My earlier experience at ADP included client and broker support, tax-form requests, payroll processing, high-volume calls, reporting, and administrative coverage. I bring more than a decade of office experience, active listening, problem-solving, and a positive approach to supporting teams and customers.

Experience

Work history, roles, and key accomplishments

Current

Substitute Coordinator/Office Manager

Current

Think Together

Mar 2025 - Present (1 year 7 months)

Opened and closed the office daily, managed incoming calls, and coordinated over 70 substitute Program Leaders across seven districts. Reviewed timecards via ADP, assigned substitutes, and supported onboarding and safety training.

ADP Workforce Salesforce Teams PowerPoint Onboarding Safety Training Communication Skills Team Management

Main Entrance Receptionist

Disneyland

Jul 2023 - Jun 2025 (1 year 11 months)

Greeted guests, scanned tickets and annual passes, and resolved ticket and reservation issues. Provided guest control and supported cast members during breaks.

Customer Service Problem Solving Ticket Scanning Guest Relations

Student Supervision Associate

Think Together

Jul 2023 - Mar 2025 (1 year 8 months)

Supervised students at an elementary school, monitored halls and restrooms, and assisted teachers with tasks. Ensured student safety during recess and lunch.

Child Supervision Communication Skills Safety Collaboration

CPA - Broker Centric Support

ADP, LLC

Jan 2013 - Dec 2016 (3 years 11 months)

Retrieved tax forms for clients and sales reps, assisted with urgent client needs, and logged requests into the ADP Clarify system. Communicated with departments to resolve client issues.

ADP Clarify client support Communication Skills Tax Forms Clerical