Kristina Kelley

Led hiring efforts for the resort's expansion, including recruiting, onboarding, and supporting relocation for new associates. Designed and launched a leadership development program to strengthen internal talent. Managed HR administration, internal communications, and planned employee activities to enhance workplace satisfaction.

Spearheaded training and culture initiatives for a newly redeveloped resort, designing efficient onboarding processes and facilitating comprehensive orientation programs. Ensured compliance with OSHA and California employment laws, while also managing payroll efficiencies and internal communications. Led conflict resolution, performance management, and stepped in for Director of HR responsibilities during a leadership transition.

Provided administrative support to the Sales Team, managing external communications and spearheading quarterly networking events with local partners. Acted as Salesforce Administrator to expand client reach and optimize software utilization. Coordinated meetings, including calendar invites, lunch arrangements, and setting up experiential activities.

Managed logistics for new hires as an Onboarding Specialist, ensuring a smooth integration process. Supported the initial stages of employee experience within the company.

Delivered VIP service to celebrity guests prior to and during arrival, including hotel, dining, and viewing requests, and coordinated VIP tours with required security. Strengthened relationships with restaurant partners to meet demand for last-minute dining reservations, collaborating to develop mutually beneficial processes and solutions. Hosted VIP events such as film premieres and new attraction openings.

Led daily orientation sessions for new hires, establishing high performance standards and introducing them to company culture and history. Planned curriculum, set up classrooms, and coordinated class logistics. Promoted to team trainer and administrator, building future facilitators’ public speaking confidence and managing training logistics to deliver well-organized sessions.

Supervised reservation sales agents, maintaining exceptional internal and external customer service and resolving technical issues and customer escalations regarding hotel, resort, and package reservations. Boosted team morale and collaboration by creating employee events that strengthened the team. Decisively delivered best solutions for diverse customers by leveraging active listening, clear communication, and system/business expertise.

Grade: 3.9

Activities and societies: Student Government, PRSSA, Social and Behavior Sciences Student Ambassador, Lambda Pi

Graduated Cum Laude and on the Dean's List. I was the first online student to take seats on executive boards for PRSSA and Student Ambassador for the Social and Behavioral Sciences School.