CELESTE Winters
@celestewinters
Experienced administrative and customer support professional skilled in remote call center work.
United StatesWhat I'm looking for
I am an administrative and customer service professional with 20+ years supporting teams in fast-paced offices, warehouses, and call center environments, delivering empathetic, accurate, and efficient support. I specialize in managing high call volumes, resolving complex inquiries, maintaining confidential records, and improving operational workflows across remote and on-site settings.
I have a proven track record with organizations including municipal recreation, retail, fulfillment, and distribution centers, where I improved inventory accuracy, reconciled financial transactions, and generated operational reports to support decision-making. I seek remote administrative or call center roles where I can contribute strong communication, technical troubleshooting, and process-improvement skills to enhance customer experience and team efficiency.
Experience
Work history, roles, and key accomplishments
Administrative Assistant II
Nordstrom DC 399
Jul 2023 - Present (2 years 7 months)
Investigate and resolve inventory discrepancies, generate and analyze daily reports to inform decision-making, and coordinate with operations to improve warehouse workflow efficiency.
Office Administrator
Ontario Christian Center
Jan 2001 - Present (25 years 1 month)
Manage inbound/outbound calls and community inquiries, maintain accurate confidential records, and coordinate cross-departmental communication to ensure timely resolution of member needs.
Warehouse Associate
Amazon Fulfillment Center
Oct 2022 - Jul 2023 (9 months)
Provided hybrid and remote support resolving product scanning and labeling discrepancies, coordinated cross-team troubleshooting, and assisted with workflow optimization to maintain inventory accuracy.
Retail Cashier
San Manuel Casino
May 2016 - Aug 2019 (3 years 3 months)
Delivered customer service in a fast-paced retail environment, performed daily cash reconciliations, and resolved guest inquiries to ensure positive experiences and strict accuracy.
Office Assistant
City of Upland
Jul 2009 - Jun 2016 (6 years 11 months)
Managed high-volume inbound calls and registrations, processed daily transactions, and maintained participant databases while providing scheduling and administrative support for recreation programs.
Education
Degrees, certifications, and relevant coursework
SCSantiago Canyon College
General Studies
2025 -
Enrolled at Santiago Canyon College beginning May 2025 to complete coursework supporting administrative and customer service career goals.
SCSan Bernardino Valley College
General Studies
2025 -
Enrolled at San Bernardino Valley College beginning August 2025 to pursue coursework relevant to administrative and customer support roles.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring CELESTE?
You can contact CELESTE and 90k+ other talented remote workers on Himalayas.
Message CELESTEFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
