jaylah rice

Oversee appointment scheduling, ensuring calendars are updated and organized. Manage the telephone switchboard, answering and forwarding calls efficiently while assisting visitors with a warm and professional demeanor. Maintain a well-organized reception area, provide administrative support, and operate office equipment to facilitate smooth day-to-day operations.

Handled an average of 50+ inbound and outbound calls per day, assisting customers with inquiries, complaints, and technical support while maintaining a 90%+ customer satisfaction rating. Resolved customer issues efficiently, reducing escalations by 25%, and contributed to a 15% increase in sales revenue through upselling products and services. Additionally, trained new hires on company protocols a

Welcomed guests and provided essential information about building amenities and services. Assisted tenants and clients by addressing concerns and resolving issues in a timely manner. Conducted research on local events and attractions to offer helpful recommendations and managed message-taking to ensure efficient communication among staff.

Responsible for securing the premises by monitoring surveillance equipment and controlling access points. Promptly investigated security incidents, responded to alarms, and provided assistance to visitors while maintaining accurate and detailed security logs.

Obtained a high school diploma from National Collegiate Preparatory PCHS. The curriculum focused on foundational academic subjects, preparing for further education or entry into the workforce.