Open to opportunities

Callie Schaper

@callieschaper

Administrative professional combining clerical leadership, customer service, and information systems to keep operations running smoothly.

United States

Message

What I'm looking for

I’m looking for a role where I can support daily operations and teams using reliable information systems, strong administrative accuracy, and a customer-focused mindset—ideally in education or service environments that value collaboration and clear processes.

I’m a dedicated office and school secretary with extensive experience supporting day-to-day operations across multiple sites, while staying precise, organized, and customer-focused. I currently pursue an Associate’s degree in Information Technology, and I’m excited to bring that evolving technical mindset into administration and information systems work.

From August 2019 to March 2024 at the Riverside County Office of Education Division of Early Learning Services (Head Start/Early Head Start & CCTR/State Preschool), I provided general clerical and administrative support to multiple programs and sites. I worked closely with coordinators, site management, community support staff, and teaching teams while handling attendance monitoring, staff attendance reporting to payroll, and tracking maintenance and custodial needs.

I also owned key operational details—scheduling events, managing budgets and purchase orders, and maintaining and ordering supplies for multiple locations. Before that, as a Substitute Office/School Secretary (September 2018 to August 2019), I supported payroll, attendance, scheduling, and budgeting, while also assisting with community recruitment, enrollment, family goal-setting, and community resources for low-income and at-risk families.

Earlier in my career, I built a strong customer-service foundation at the Amtrak Contact Center, handling reservations and information, using multi-line phone systems (including Avaya), and completing continuous training in customer service, sales techniques, and de-escalating threatening situations. Across roles, I’ve consistently strengthened office efficiency with tools like Adobe, Microsoft Office, Google Suite, and education and information database systems such as Child Plus, RailRes, and AppXtender.

Experience

Work history, roles, and key accomplishments

Office Secretary (Head Start)

Riverside County Office of Education

Aug 2019 - Mar 2024 (4 years 7 months)

Provided general clerical and administrative support across multiple Head Start/Early Head Start and CCTR/State Preschool sites. Managed day-to-day operations including student and staff attendance monitoring/reporting, scheduling events, and maintaining budgets, purchase orders, and supplies.

Administrative Support Clerical Support Attendance Reporting Payroll Support Scheduling Event Coordination Budget Administration

School Secretary

Riverside County Office of Education

Sep 2018 - Aug 2019 (11 months)

Provided general clerical and administrative support to the site manager, assisting with day-to-day operations including payroll, attendance, scheduling, and budgeting. Handled community assistant responsibilities such as recruiting/enrolling children and supporting low-income and at-risk families with resources.

Administrative Support Clerical Support Payroll Support Scheduling Budget Administration Family Support

Reservation & Info Clerk

Amtrak

Oct 2013 - Sep 2018 (4 years 11 months)

Assisted customers with making, modifying, and purchasing reservations and answering general inquiries while providing service aligned to Amtrak standards. Supported performance goals through tracking and review of sales/performance statistics and completed ongoing training in customer service, sales techniques, and de-escalation.

Customer Service Reserving Sales Support De escalation Phone Support Multi Line Phone Systems Avaya Information Database Use

Support Generalist (Seasonal)

Victoria's Secret

Feb 2018 - Jun 2018 (4 months)

Assisted customers with purchases, transactions, and general inquiries while focusing on sales goals and customer service. Used and promoted brand loyalty programs to drive continued customer loyalty.

Retail Customer Service Sales Goals Loyalty Programs Customer Support

Relief Project Coordinator

Amtrak

Apr 2016 - Apr 2017 (1 year)

Coordinated between internal departments to support scheduling, monthly incentives, discipline, and other human resource responsibilities. Provided customer service to internal and external customers and performed general clerical support for office management and the office director.

Scheduling Incentives HR Support Administrative Coordination Customer Service Clerical Support Concur Microsoft Office Avaya

Office Assistant

Golden State Refinishing

Jul 2013 - Dec 2015 (2 years 5 months)

Performed office clerical duties including answering and directing phone calls, providing basic customer service, and supporting supply delivery to help improve office efficiency. Assisted with tub/shower refinishing work under the supervision of a refinishing technician as needed.

Clerical Support Customer Service Supply Administrative Assistance Team Support