Tawakalit Iliasu

I’m a customer-focused, tech-forward support professional with over 5 years of experience delivering exceptional service across digital channels in remote and in-person environments. I resolve issues with speed, empathy, and professionalism while building genuine client relationships that drive loyalty and retention.

I currently serve as an Administrative Assistant, acting as the primary point of contact for client enquiries, handling sensitive matters with discretion, and coordinating schedules and appointments with proactive communication. Previously, I worked as a Virtual Assistant and Customer Support Intern, delivering independent remote support, managing tasks without direct supervision, and supporting lead generation and branded content.

Earlier, I was a Customer Support Representative and Skin Care Consultant at Oriflame Nigeria Ltd, managing high volumes of enquiries, complaints, and order follow-ups while maintaining accurate customer records across multiple platforms. I’m currently expanding my expertise in AI workflow automation using n8n—bringing a forward-thinking approach to customer support operations that goes beyond the basics.