Amaka User
@amakauser
I deliver prompt, empathetic customer support and remote operational coordination across email, chat, and social media.
NigeriaWhat I'm looking for
I'm currently supporting customers at Xcre8te through email and live chat, managing tickets, documenting issues, and following cases through resolution. I maintain a professional brand voice while helping improve response times and customer feedback.
Across remote customer support, client support, and virtual assistant work, I've managed CRM systems, customer records, databases, client communications, and daily operational workflows. At Mission Support, I achieved a 75% client retention rate through prompt, professional social media responses.
I bring detail-oriented, customer-focused support with fluent English communication and a commitment to accurate, solution-focused service.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Xcre8te
Nov 2025 - Present (9 months)
Provide customer support via email and live chat, ensuring timely and accurate responses. Manage support tickets, document issues, and follow up to resolution while maintaining a professional brand voice.
Virtual Assistant / Client Support
Remote
Apr 2025 - Nov 2025 (7 months)
Supported daily business operations to ensure smooth workflow. Managed CRM systems and customer databases with high accuracy, handled client communications and administrative tasks.
Executive Customer Support
Mission Support
Sep 2024 - Mar 2025 (6 months)
Handled chat communication with prospective clients, providing service information and guidance. Achieved a 75% client retention rate through prompt and professional responses on social media.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Nekede
Higher National Diploma, Purchasing and Supply
2014 - 2016
Pursued a Higher National Diploma in Purchasing and Supply, gaining knowledge in procurement and supply chain management.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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