Tatiana Wells
@tatianawells
I support healthcare patients through insurance verification, authorizations, and complex account resolution.
United StatesWhat I'm looking for
I've supported outpatient clinics at Vanderbilt University Medical Center for 10 years, serving as the first point of contact for patients by phone and chat. I review insurance coverage, explain benefits, verify demographics, and help patients use online portals and self-service systems.
I navigate Epic, Soarian, Salesforce, Okta, Citrix, and other systems to screen records, troubleshoot clinic accounts, send detailed messages to clinical staff, and document reliable reports. I also process payments and refunds while tracking collection activity and accounts receivable status.
Earlier, I handled medical billing accounts for hospitals at Affiliated Creditors Inc. and resolved customer account concerns at Xerox. I'm focused on accurate, confidential healthcare support, HIPAA compliance, prior authorization requirements, and clear communication with patients, providers, and payers.
Experience
Work history, roles, and key accomplishments
Temporary seasonal role providing remote patient services.
Answered inbound calls to multiple outpatient clinics, verified patient demographics and insurance coverage, and navigated patients through online portals. Maintained strict confidentiality and documented patient interactions.
Medical Billing Specialist
Affiliated Creditors Inc.
Jan 2014 - Jan 2015 (1 year)
Checked validity of medical accounts, updated accounts receivable database, and monitored accounts to identify outstanding debts. Processed payments and refunds and reported collection activity.
Answered incoming phone calls regarding customer accounts, solved questions and concerns, and troubleshot issues in a timely manner. Documented each customer encounter and scheduled appointments as needed.
Preschool Teacher
Little Miracles Preschool
Jan 2012 - Jan 2013 (1 year)
Prepared lesson plans and provided daily summaries of children's activities and behavior. Taught and supervised children ages 4-5 following state procedures.
Education
Degrees, certifications, and relevant coursework
University of North Alabama
Some college, Environmental Science
2008 - 2011
Studied Environmental Science at the University of North Alabama from 2008 to 2011.
Choctaw County High School
High School Diploma, General Studies
2004 - 2008
Completed upper secondary education at Choctaw County High School from 2004 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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