Reytina Gillus
@reytinagillus
I resolve patient billing, insurance, and account issues in high-volume healthcare support environments.
United StatesWhat I'm looking for
I've supported patients with medical balances, insurance questions, payment options, and account resolution at Receivable Solutions Inc., handling 60–80 inbound calls daily.
I research payment history, insurance processing, discrepancies, and patient responsibility in Epic EHR and related systems. I document every interaction accurately, protect patient information, and help patients establish workable payment arrangements.
My remote support background also includes Medicare outreach at Oak Street Health, tax support with Intuit/TurboTax, and customer account support for Hulu through Teleperformance. I bring clear communication, de-escalation, and disciplined multi-system navigation to every customer interaction.
Experience
Work history, roles, and key accomplishments
Patient Account Representative
Receivable Solutions Inc.
Feb 2026 - Jun 2026 (4 months)
Managed 60-80 inbound patient calls daily regarding medical balances and insurance questions. Reviewed accounts in Epic EHR, verified insurance, and arranged payments while maintaining HIPAA compliance.
Conducted high-volume outbound outreach to Medicare-eligible patients, provided service information, and coordinated primary care appointments. Verified patient demographics and insurance, and documented interactions in CRM systems.
Provided phone and chat support for software navigation, account access, and tax preparation questions. Researched customer accounts, resolved issues, and documented interactions accurately.
Provided high-volume remote customer support for billing, subscriptions, and account management. Resolved billing disputes, troubleshot service issues, and focused on first-contact resolution.
Cashier / Customer Service
Food Lion
Jan 2020 - May 2022 (2 years 4 months)
Handled cashier duties and provided customer service in a grocery store setting.
Sales Associate
Bath & Body Works
May 2018 - Dec 2021 (3 years 7 months)
Provided customer service and sales support in a retail environment.
Performed cashier duties and assisted customers with service needs.
Education
Degrees, certifications, and relevant coursework
Clover Hill High School
High School Diploma, General Studies
Earned a High School Diploma from Clover Hill High School in June 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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