Vibing with Shantal

Answered high-volume inbound and outbound calls, providing accurate information to patients and providers. Scheduled patient exams according to insurance protocols and updated insurance and demographic information.

Provided detailed product guidance and processed equipment rentals and returns. Handled financial transactions and ensured accurate inventory management.

Processed payments and updated member accounts with high accuracy. Managed administrative tasks including filing and document organization.

Advised students on academic planning and course selection. Managed enrollment processes and evaluated transcripts for credit articulation.

Implemented established lesson plans adhering to school curriculum. Maintained a structured classroom conducive to learning and student engagement.

Monitored aging receivables and conducted retro billing for unresolved claims. Generated detailed financial reports and analyzed insurance reimbursements.

Implemented behavior intervention plans and monitored patient progress. Supported functional assessments to evaluate patient needs and behaviors.

Responded to inquiries and transmitted correspondences related to eligibility verification and claim status updates. Provided insurance coverage details for out-of-country travel and reconciled payments.

Updated patient demographics and insurance information, ensuring accuracy and compliance. Managed billing processes, including re-billing claims and reviewing denials.

Completed an Associate of Science in Health Sciences with a focus on Medical Administrative. Gained foundational knowledge in healthcare administration, preparing for roles in medical office settings.