Neonia Wright
@neoniawright
Goal-driven customer service professional with leadership and administrative expertise.
United StatesWhat I'm looking for
I am a goal-driven customer service and administrative professional with over five years of experience exceeding corporate objectives through relationship management with peers, leaders, and customers.
I have led and mentored teams as a Team Coach/Health Services Lead at DiscoverBank, delivering documentation for feedback, ensuring compliance with Fair Debt Collection Practice Law, and resolving escalated customer concerns with discretion.
My background includes medical customer service where I scheduled appointments, maintained HIPAA compliance, and accurately relayed provider messages, as well as early childhood education where I designed activities to support social and emotional development.
I bring strengths in account management, billing, critical thinking, time management, and proficiency with Outlook and G Suite, and I continually mentor peers and champion process improvements to achieve positive customer outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Discover Bank
Jan 2014 - Present (12 years 2 months)
Handled customer billing and account inquiries, ensured compliance with Fair Debt Collection Practices, and resolved escalated issues to maintain account accuracy and recover delinquent payments.
Medical Service Representative
Center for Intervention: Pain & Spine
Jan 2019 - Jan 2021 (2 years)
Provided HIPAA-compliant patient support by scheduling appointments, relaying messages to providers using medical terminology, and managing telephone inquiries with accuracy.
Lead Teacher
The Goddard School
Jan 2018 - Jan 2019 (1 year)
Designed and implemented early childhood activities to support social and emotional development and maintained strong relationships with children, families, and staff.
Customer Service Representative
AAA Mid-Atlantic
Jan 2016 - Jan 2017 (1 year)
Managed inbound ACD calls, updated member accounts, processed membership payments, and drove revenue through conversions, renewals, and upgrades.
Education
Degrees, certifications, and relevant coursework
eCornell, Cornell University School of Industrial and Labor Relations
Certificate, Human Resources
Completed Human Resources Essentials certificate through eCornell on May 28, 2025.
The Goddard School (preschool lead teacher role)
Early Childhood Education
2018 - 2019
Lead Teacher role delivering early childhood education and activities to support preschoolers' social and emotional development.
Howard High School of Technology
High School Diploma, General High School Curriculum
High school diploma from Howard High School of Technology.
Strayer University
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration studies at Strayer University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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