Tatiana Posse

I’m an Operations, Customer Experience, and Compliance leader with experience building structure, improving processes, and scaling operations in fast-paced fintech and startup environments. I’m particularly strong at turning ambiguity into structure, connecting strategy with execution, and creating processes that make teams more efficient while improving the customer experience.

In my current role at Modak, a fintech focused on financial products for kids/teenagers and families, I lead cross-functional initiatives across Operations, Customer Support, Compliance, Fraud, and Risk. My work involves building and improving operational processes, monitoring performance and customer experience, coordinating with product and engineering teams, managing escalations, supporting compliance and audit initiatives, and identifying opportunities to automate repetitive workflows.

I have worked extensively with operational data and tools such as Mixpanel, Jira, Freshworks, QuickSight, Drata, Plaid, Checkout.com and other fintech and workflow platforms. I enjoy using data to identify problems, understand root causes, and turn insights into practical improvements. I’ve also worked on initiatives involving transaction monitoring, fraud operations, KYC/verification, customer support quality, process documentation, workflow automation, and operational reporting.

One of my strengths is working across teams and bringing clarity when ownership, processes, or priorities are not clearly defined. I’m highly organized, proactive, detail-oriented, and comfortable taking ownership of problems from identification through implementation and follow-up.

I’m particularly interested in Operations Manager, Senior Operations, Business Operations, Customer Operations, CX Operations, Compliance Operations, and operations-focused Chief of Staff roles. I’m open to remote opportunities, especially with startups and technology companies where I can have meaningful ownership and help build scalable operations.

I’m motivated by roles where I can solve complex operational problems, improve how teams work, build systems and processes from the ground up, and create measurable business and customer impact.