Open to opportunities

Alejandro Colmenares

@alejandrocolmenares

Operations & customer experience leader building AI-driven healthcare service operations that improve quality and reduce handling times.

Colombia

Message

What I'm looking for

I’m looking for a healthcare operations role where I can lead customer-facing service systems, strengthen quality with data and QA loops, and use AI to automate workflows—building remote teams that consistently hit strong KPIs without compromising care.

I’m an operations & customer experience leader with 15 years of experience building and scaling customer-facing service operations for U.S. and Colombian markets. I design data-driven quality systems that strengthen first-contact resolution while improving service quality.

I founded a healthcare patient-support company and scaled it from zero to a 12-person remote team. We handled 8,000+ monthly interactions for a U.S. medical provider, delivering first-contact resolution above 90% and service quality above 95% sustained for 3 years.

I own end-to-end operations—from hiring and training high-performing remote teams to performance management, QA, scheduling, and direct client relationship. I use AI tools daily to automate workflows, analyze performance data, and cut handling times without sacrificing quality.

I created the Quality Loop framework, combining QA scoring, targeted training, and data analysis to drive continuous improvement. I also manage HIPAA-conscious tooling and operational workflows using EHR-based scheduling and KPI dashboards (Airtable, Excel, Zoho).

Experience

Work history, roles, and key accomplishments

Current

Technology Projects & Teaching

Current

Freelance

Jan 2020 - Present (6 years 6 months)

Delivered web development projects (design, code, deployment) and technology training for businesses in Colombia. Provided client-facing development and instruction from 2020 to present.

Web Development & Design Coding Deployment Technology Training JavaScript HTML CSS Java AWS Google Cloud WebdriverIO Page Object Model

Founder & Operations Lead

CareConnect Hub

Mar 2023 - Jan 2026 (2 years 10 months)

Founded and led a healthcare patient-support operations company, owning hiring, training, quality assurance, scheduling, and the U.S. client relationship. Designed end-to-end workflows using EHR-based scheduling and reporting, and implemented QA-audit-driven continuous improvement with KPI dashboards and HIPAA-conscious tooling.

Hiring Training Performance Management Quality Assurance (QA)& QA KPIs Continuous Improvement Scheduling Reporting Patient Scheduling HIPAA compliance Airtable Microsoft Excel Zoho AI Workflow Automation Claude

Operations & Customer Service

Arcos

Jan 2022 - Jan 2023 (1 year)

Managed customer service processes for U.S. healthcare clients, including scheduling, follow-ups, and patient flow coordination. Supported patient-facing service operations to ensure continuity across appointments and patient onboarding.

Customer Service Operations Scheduling Customer Service