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Sarahi Arenas

@sarahiarenas

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Operations Manager at Concentrix, scaling Cash App Risk operations and cutting incentive payout costs by 43%.

Colombia

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What I'm looking for

I'm open to remote work aligned with US time zones.

At Concentrix, I directed more than 200 employees across two lines of business and achieved 100% of Client Value Attainment targets in every measured quarter. I redesigned the performance framework, reducing incentive and bonus payout costs by 43%.

I helped take Cash App’s Risk line of business from launch to a regional team of more than 100 employees across Latin America. I also authored core procedures for refunds, coaching, payroll reporting, and offboarding.

As an Industrial Designer by training, I bring a process-design perspective to operations. I coordinated compliance and process rollouts with Quality, Training, and Legal teams.

Experience

Work history, roles, and key accomplishments

Operations Manager

Concentrix

May 2025 - Aug 2026 (1 year 3 months)

Directed more than 200 employees across 2 lines of business, reduced incentive payout costs by 43%, and achieved 100% of CVA targets every quarter.

Operations Management SLA and KPI Management Process Design SOP Development Data Analysis Reporting Claude AI Workflows

Operations Coordinator

Concentrix

Aug 2022 - May 2025 (2 years 9 months)

Spearheaded Cash App's Risk line of business from launch to a regional team of over 100 employees across Latin America. Authored core standard operating procedures and coordinated compliance with Quality, Training, and Legal teams.

Operations Management Process Design SOP Development Compliance Team Leadership Coordination