Steven Garavito
@stevengaravito
Operations leader building customer care, onboarding, and process improvements across SaaS teams.
ColombiaWhat I'm looking for
I’ve spent 10+ years leading customer and client experience teams across SaaS and service environments, from onboarding and retention to end-to-end process audits. I’ve managed operations for multi-region support, vendor operations, and CRM administration, including supporting legal/admin workflows and process standardization.
At Amazon, I helped ramp from 500 to over 2,500 headcounts, delivered SAGRILAFT implementation, and improved equipment recovery and delivery error rates. More recently, I’ve driven onboarding planning and project management at Everise (including an 80-collaborator onboarding effort) and led OKRs execution and vendor contract negotiations at TravelPerk as the account scaled to 200+ headcounts in 6 months.
Experience
Work history, roles, and key accomplishments
Executive Assistant to CEO
Strategio
Sep 2024 - Present (1 year 11 months)
Provided legal and admin support to US and Costa Rica operations, supported CRM administration, and audited end-to-end processes.
Senior Operations Manager
Everise
Jan 2024 - Sep 2024 (8 months)
Planned and executed new hire onboarding for 80 collaborators, improved NPS by 1% month over month, and managed client satisfaction.
Implemented and ramped up account to over 200 headcounts within 6 months, reduced contact ratio by over 10%, and decreased vendor costs by 10%.
Supported ramp-up strategy from 500 to over 2,500 headcounts, improved equipment recovery, and reduced error rate in equipment deliveries by 15%.
Operations Manager
Callzilla
Feb 2016 - Aug 2019 (3 years 6 months)
Managed new client onboarding, office vendors, and performance for over 15 accounts. Achieved SOC2 and PCI certification and implemented ISO 9001:2015.
Business Intelligence/Contact Center Director
OFI.com
Mar 2014 - Jan 2016 (1 year 10 months)
Planned and implemented the company's customer care and sales Contact Center, including infrastructure and processes. Implemented ERP/CRM for invoicing, quoting, and customer funnel.
Education
Degrees, certifications, and relevant coursework
UniEmpresarial
Professional Degree, Finance and Exterior Commerce
Professional Degree in Finance and Exterior Commerce from UniEmpresarial.
UniEmpresarial
Diploma, Commercial Management
Diploma in Commercial Management from UniEmpresarial.
UniEmpresarial
Diploma, Management
Diploma in Management Skills from UniEmpresarial.
Tecnologico de Monterrey
Exchange, Exchange Program
2006 - 2007
Exchange Excellence Scholarship at Tecnologico de Monterrey, Mexico.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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