Open to opportunities

Fabian Socha

@fabiansocha

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Operations leader and strategist driving growth, efficiency, and executive impact.

Colombia

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What I'm looking for

I seek a Chief of Staff or Strategy & Operations role at a mission-driven company where I can work closely with executives, lead cross-functional change, scale teams, and drive measurable operational improvements.

I am an operations leader with 5+ years scaling teams and systems across LATAM, EU, US, and RU, experienced in building departments from zero and owning P&L responsibilities.

I have a proven track record delivering measurable results: 15% churn reduction, a 12-point CSAT increase, and 1,000+ annual hours saved through automation across HubSpot, Jira, and Make.com.

I work directly with C-suite stakeholders, prepare board-level reports, and lead cross-functional initiatives spanning Sales, Product, and Engineering to execute company-wide priorities and process reengineering.

I hold an MBA in Strategic Management, am trilingual (Spanish, English, Russian), and I am seeking Chief of Staff or Strategy & Operations roles where I can leverage operational excellence and strategic thinking to drive founder and executive agendas.

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

MagTech Consulting

Aug 2023 - Present (2 years 6 months)

Founded a consulting firm delivering business optimization through automation and process design, developing offerings and operational/legal frameworks for clients.

Automation Zapier Consulting Service Design Go To Market Client Engagement

Head of Customer Service

TripleTen - Nebius Group

Feb 2022 - Nov 2024 (2 years 9 months)

Led cross-functional customer operations across five departments and 20+ managers across 8 countries, driving a 15% churn reduction and a 12-point CSAT increase while owning P&L and strategic planning.

& Customer Success P&L management CSAT HubSpot Jira Process Automation

Community Builder

TripEducation

Jul 2019 - Aug 2023 (4 years 1 month)

Built and mentored an international student community, providing consulting to 100+ students on study, visa, and integration processes over four years.

Community Building Mentoring Cross Cultural Communication Student Recruitment Program Coordination Stakeholder Management

Sales Representative

LuckyAds

Dec 2021 - Feb 2022 (2 months)

Led LATAM market entry and exceeded regional sales targets by 15% while negotiating B2B partnerships and improving campaign profitability by 12% through performance analysis.

Market Entry Strategy B2B Sales Negotiation Programmatic Advertising ROI Optimization Client Acquisition Campaign Analysis

Customer Service Supervisor

Skyeng

Sep 2020 - Nov 2021 (1 year 2 months)

Managed a 24-person team to meet SLA and retention goals, designed re-engagement processes that increased retention by 10%, and led recruitment across Asia, Europe, and LATAM.

Team Management Recruitment SLA Management Retention Strategy Customer Journey Mapping Performance Management