Johan Maldonado

I’m a KYC & Fraud Operations professional with 4+ years of experience in fraud case investigation, identity verification, dispute lifecycle management, and financial risk detection within the global VISA ecosystem. I’ve consistently identified high-volume financial risk alerts and maintained 98%+ case accuracy while meeting SLA and audit benchmarks.

In my work, I enforce KYC compliance standards, validate case integrity using KYC and AML rules, and support regulatory requirements through accurate customer transaction verification and fraud detection routines. I’ve also contributed to preventing potential losses by identifying an average of 55 risk alerts per week—supporting ~$128,000 USD in potential write-off prevention annually.

I bring strong analytical and operational leadership: I built structured Excel reporting (Pivot Tables, slicers, KPI dashboards) and validated financial datasets for Power BI to improve decision-making and risk escalation. Most recently, I served as a Team Lead for Fraud Operations, coaching a rotating team of 10+ analysts, aligning KPIs with performance and compliance goals, and strengthening corrective actions based on risk trend analysis.