Tasya Annisa
@tasyaannisa
Dynamic professional skilled in operations and customer relations.
What I'm looking for
I am a dynamic and results-oriented professional with a solid background in operations, customer relations, and media. My experience includes managing successful campaigns and fostering strong relationships with merchants, which has allowed me to thrive in fast-paced environments. I am recognized for my ability to adapt quickly to new tools and teams, ensuring that I can contribute effectively to any project.
At Grab Indonesia, I successfully managed the 'Tersertifikasi Halal' Ramadan campaign, promoting over 100 merchants and boosting their visibility. I created a supportive community for over 1,000 merchants, establishing trust and facilitating growth through strategic communication and engagement. My role involved developing engaging content and organizing events that enhanced merchant relations and provided valuable insights through data analysis.
With a Master’s degree in Media and Communication and a Bachelor’s in English Literature, I possess a strong academic foundation that complements my practical experience. I am tech-savvy and dedicated to continuous improvement, always looking for ways to enhance operations and support team objectives.
Experience
Work history, roles, and key accomplishments
Account Support Specialist
Grab Indonesia
Jan 2023 - Present (2 years 6 months)
Managed the 'Tersertifikasi Halal' Ramadan campaign, promoting over 100 merchants including KFC, Burger King, and Domino's, through end-to-end execution that boosted their visibility and engagement. Created a supportive community for over 1,000 merchants, establishing trust between them and Grab.
Operations Intern
iMotorbike Malaysia
May 2022 - Present (3 years 2 months)
Managed real-time stock updates on social media and website to ensure accurate customer information, while editing 10+ motorbike images daily to highlight product features and strengthen the brand’s online presence. Provided administrative support by managing essential tasks and data entry, ensuring efficient inventory management and streamlined operations.
Education
Degrees, certifications, and relevant coursework
University of Malaya
Master of Media, Media and Communication
University of Sumatra Utara
Bachelor of Arts, English Literature
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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