Open to opportunities

Tasya Annisa

@tasyaannisa

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Dynamic professional skilled in operations and customer relations.

Malaysia

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What I'm looking for

I am looking for a role that allows me to leverage my skills in operations and customer relations while fostering a collaborative and innovative work environment.

I am a dynamic and results-oriented professional with a solid background in operations, customer relations, and media. My experience includes managing successful campaigns and fostering strong relationships with merchants, which has allowed me to thrive in fast-paced environments. I am recognized for my ability to adapt quickly to new tools and teams, ensuring that I can contribute effectively to any project.

At Grab Indonesia, I successfully managed the 'Tersertifikasi Halal' Ramadan campaign, promoting over 100 merchants and boosting their visibility. I created a supportive community for over 1,000 merchants, establishing trust and facilitating growth through strategic communication and engagement. My role involved developing engaging content and organizing events that enhanced merchant relations and provided valuable insights through data analysis.

With a Master’s degree in Media and Communication and a Bachelor’s in English Literature, I possess a strong academic foundation that complements my practical experience. I am tech-savvy and dedicated to continuous improvement, always looking for ways to enhance operations and support team objectives.

Experience

Work history, roles, and key accomplishments

Account Support Specialist

Grab Indonesia

Jan 2023 - Present (2 years 6 months)

Managed the 'Tersertifikasi Halal' Ramadan campaign, promoting over 100 merchants including KFC, Burger King, and Domino's, through end-to-end execution that boosted their visibility and engagement. Created a supportive community for over 1,000 merchants, establishing trust between them and Grab.

Campaign Management Content Development Data Analysis Stakeholder Management Email Marketing Event Management Microsoft Excel

Operations Intern

iMotorbike Malaysia

May 2022 - Present (3 years 2 months)

Managed real-time stock updates on social media and website to ensure accurate customer information, while editing 10+ motorbike images daily to highlight product features and strengthen the brand’s online presence. Provided administrative support by managing essential tasks and data entry, ensuring efficient inventory management and streamlined operations.

Administrative Support Data Entry Inventory Management Social Media Management