Afrina Johan

Streamlined processes to improve team productivity and efficiency. Managed budgets, vendor communications, and cross-functional coordination to ensure smooth project execution.

Created and moderated online courses on digital marketing and Agile methodologies. Managed student interactions, ensuring high-quality learning experiences.

Developed and executed social media strategies that increased engagement and brand visibility. Created and managed content across multiple platforms, boosting audience growth and handling non-paid advertising campaigns.

Provided administrative support in scheduling, documentation, and internal communications. Assisted in project coordination and data organization.

Delivered high-quality customer support via email and chat. Resolved customer inquiries and complaints effectively while assisting in developing customer service workflows.

Achieved Malaysian Highest Education Certification, which is equivalent to a Diploma and A-Level. This certification provided foundational knowledge and skills necessary for further education.

Grade: Graduated with Honors

Pursued a Bachelor's Degree in French Language and Linguistics, graduating with honors. The program focused on language acquisition, linguistics theory, and cultural studies, equipping me with strong communication skills and a deep understanding of linguistic structures.