Open to opportunities

Izzul Aniq

@izzulaniq

Message

Account-focused operations professional driving client success and process improvements.

Malaysia

Message

What I'm looking for

I seek a client-facing leadership or operations role where I can drive process improvements, build strong client relationships, mentor teams, and use data to inform strategic decisions in a collaborative, growth-oriented company.

I am a dedicated account and operations professional with experience managing client portfolios across APAC markets, especially Australia and Singapore. I combine strategic account management with data-driven analysis to exceed performance metrics and improve client outcomes.

My background includes leading cross-functional and remote teams, mentoring colleagues, and creating communication protocols that sustain service quality. I have a track record of streamlining processes through close coordination with Sales and Fulfillment teams.

I produce actionable reports and visualizations from client data to inform decisions and identify opportunities for improvement. I am proficient with M365, advanced Excel, Salesforce, Twilio, Zoom, and Genesys for client data management and communication.

I hold a Master's and Bachelor's in English Language Studies from the National University of Malaysia (UKM) and am committed to advancing into key account leadership or operations management roles where I can foster strong client relationships and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Current

Client Case Manager

Current

First Advantage

Sep 2022 - Present (3 years 4 months)

Managed a diverse APAC client portfolio (focus Australia & Singapore), consistently exceeded TAT/SLA KPIs, and implemented data-driven process improvements that improved team efficiency and client satisfaction.

Account Management Data Analysis Reporting Mentorship Salesforce CRM

Student Enrolment Advisor

QS Quacquarelli Symonds

Jun 2020 - Aug 2022 (2 years 2 months)

Managed end-to-end international student enrolment for UK universities, increased conversion rates through high-quality service, and delivered enrollment strategy and reporting for key university accounts.

Enrollment management Client Relations Account Management Data Analysis Onboarding Remote Collaboration CRM Reporting

Customer Service Representative

Webhelp APAC

Jan 2020 - May 2020 (4 months)

Handled high-volume customer inquiries and disputes for Shopee SG, maintained high satisfaction ratings and collaborated on process improvements to optimize team efficiency.

Customer Support Dispute Resolution Process Improvement Team Collaboration CRM

Sales Advisor

UMobile Sdn. Bhd.

May 2019 - Aug 2019 (3 months)

Exceeded monthly sales KPIs, personally acquired 50+ subscribers and contributed to team sign-ups of 300+ monthly while ensuring secure handling of customer data.

Sales Customer Acquisition KPIs Data Privacy Team Collaboration Customer Onboarding POS

Writer & Typesetter

Centre of Corporate Communications, UKM

Jun 2018 - Aug 2019 (1 year 2 months)

Coordinated digital content production and timelines for university flagship events, ensured brand consistency and quality control across Malay and English web and email content.

Content Editing Proofreading Project Coordination Quality Control Cross Functional Collaboration Copywriting