Tasneem Naidoo
@tasneemnaidoo
Experienced Virtual Sales Consultant with a strong customer service background.
What I'm looking for
My name is Tasneem Naidoo, and I am a dedicated Virtual Sales Consultant with over 12 years of experience in customer service. I have a proven track record of building lasting relationships with clients and suppliers, particularly during my time at Travelstart, where I gained valuable insights into the industry from both front-end and back-end perspectives. My ability to engage with customers, especially during challenging times like the COVID pandemic, has honed my skills in managing difficult situations and ensuring customer satisfaction.
Currently, I work at Mukuru Africa, where I handle complex refund procedures and provide exceptional support to clients. My role involves not only managing inquiries and processing refunds but also promoting new products and ensuring that all information is accurately captured in our systems. I thrive in environments that require attention to detail and effective communication, and I am eager to bring my expertise to a new opportunity where I can contribute to a team's success.
Experience
Work history, roles, and key accomplishments
Virtual Sales and Support Consultant
Mukuru Africa (Pty) Ltd
Oct 2020 - Present (4 years 9 months)
Currently employed as a Virtual Sales and Support Consultant, managing customer inquiries and creating orders on the system. Promote new and additional products to customers, ensuring all information is accurately captured.
Refunds Agent Processing Agent
Travelstart
Jan 2018 - Present (7 years 6 months)
Worked in the Refunds Back Office Department, building relationships with suppliers and partners. Gained a greater understanding of systems and processes, and re-accommodated passengers on alternative flights during challenging times.
Fares Agent
Travelstart
Jan 2017 - Present (8 years 6 months)
Handled amendments for domestic and international bookings, including complex amendments and payment transactions. Attended to inbound calls and amendment emails, resolving customer complaints.
Quality Assessor (Uber Campaign)
WNS Global Services
Jan 2015 - Present (10 years 6 months)
Provided feedback to nesting agents and evaluated email responses. Conducted collaboration sessions with the client (Uber) to improve email quality and processing standards.
Lead Associate Customer Service Reservation and Information Consultant
WNS Global Services (Comair Limited)
Mar 2012 - Present (13 years 4 months)
Provided feedback to nesting agents and evaluated email responses before sending to clients. Coached agents daily, handled escalations and complaints, and was second in command to the Manager.
Information Consultant
Cape Town Tourism
Jan 2011 - Present (14 years 6 months)
Provided visitors with information about popular tourist attractions, car rental, and hotel/accommodation bookings. Performed administrative duties and utilized Microsoft Office skills.
Education
Degrees, certifications, and relevant coursework
Grassy Park High Senior School
Grade 12, General Studies
Activities and societies: Passed subjects: Afrikaans, Biology, Math, Physical Science, Geography, Economic Management Science Life skills and art.
Completed high school education with a focus on a diverse range of subjects including Afrikaans, Biology, Mathematics, Physical Science, Geography, and Economic Management Science. Developed foundational knowledge across scientific, mathematical, and humanities disciplines.
Boston City Campus and Business College
Diploma, Travel and Tourism
Activities and societies: Subjects: Domestic and international fares, BSP billing and settlement, Amadeus, tour operations and basic accounting.
Completed a diploma in Travel and Tourism, gaining comprehensive knowledge in domestic and international fares, BSP billing and settlement, and tour operations. Acquired practical skills in Amadeus and basic accounting relevant to the travel industry.
Availability
Location
Authorized to work in
Job categories
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