Ntokozo Destiny Sibanda

I’m a detail-oriented and customer-focused Virtual Assistant and Administrative Support professional with experience in customer service, remote support, quality assurance, troubleshooting, scheduling assistance, and client communication in international campaigns.

At TransUnion USA, I’ve helped consumers with subscription cancellations and renewals, guided website enrollments and login support, and resolved account issues. I was promoted into Quality Assurance, where I monitored calls for quality compliance, compiled QA reports, and provided coaching feedback to agents.

Across Nutun (Breville USA), I troubleshot customer appliance issues remotely, prepared service work orders, and processed replacement requests. In CCI South Africa’s Evolve international campaign, I assisted with vacation home bookings, managed payment inquiries, refunds, and booking updates, and coordinated accommodation alternatives to maintain customer satisfaction.

I thrive in fast-paced remote environments where accurate record management, clear communication, and calm problem-solving matter. I bring strong multitasking, conflict resolution, and scheduling support to help teams deliver consistent service and measurable improvements.