Tashnee Hendricks

Provided friendly customer service in a busy hospitality environment, handling enquiries, orders, and payments accurately. Worked under pressure while maintaining service standards and resolving customer requests.

Communicated with candidates and supported them through recruitment and sign-up processes, explaining information clearly and maintaining professional communication. Followed up with candidates to complete required steps.

Welcomed customers and created a professional first impression, assisting with enquiries and directing requests appropriately. Managed customer-facing communication calmly and courteously.

Completed training in customer support platform operations, including ticket management, statuses, priorities, assignment, internal notes, macros, customer history, SLAs, and escalation workflows.

Completed helpdesk and ticketing training covering ticket handling, categorisation, priorities, customer profiles, knowledge bases, and escalation processes.

Completed live chat and Intercom support training, focusing on real-time customer conversations, saved replies, tagging, assigning, and resolving conversations.

Completed basic training in Microsoft Excel and Google Sheets, covering data entry, sorting/filtering, simple tables, and basic customer-support reporting.

Completed training on data privacy and customer information handling, focusing on confidentiality, secure data handling, access control, and privacy-aware customer support.

Completed a 120-hour TEFL certificate, focusing on English communication, learner support, and structured communication.

Completed caregiving certificate and First Aid Levels 1–3, covering care, responsibility, communication, safety awareness, and responding calmly in practical situations.