Looking for a job

Keamohetse Mahlosi

@keamohetsemahlosi

Message

I deliver accurate, high-volume customer support and front-desk service.

South Africa

Message

What I'm looking for

I'm looking for remote customer support, sales support, virtual assistance or entry-level technical support work where I can manage customer requests, resolve concerns and use CRM and technical support skills.

I've supported high-volume guest service at News Cafe Emperors and Cappello Kempton Park, managing bookings, payments, enquiries and customer concerns in fast-paced hospitality settings. At News Cafe Emperors, I served more than 150 guests per shift, processed payments with 100% accuracy and helped contribute to 95% positive guest feedback.

I'm trained in Salesforce, HubSpot, Microsoft 365 and Google Workspace, and bring additional knowledge of software testing, JavaScript and responsive web design. I combine clear communication, organised follow-up and calm problem-solving to support customers and teams remotely or on the front line.

Experience

Work history, roles, and key accomplishments

Waitress

News Cafe Emperors

Jun 2024 - Sep 2025 (1 year 3 months)

Served more than 150 guests per shift while maintaining professional, timely and accurate customer service during peak periods. Processed point-of-sale transactions with 100% accuracy and resolved customer complaints professionally.

Customer Service Point of Sale Systems Payment Processing Complaint Resolution Multitasking

Front-of-House Assistant

Cappello Kempton Park

Mar 2022 - May 2023 (1 year 2 months)

Delivered professional front-line customer support in a fast-paced hospitality environment. Managed guest bookings, front-desk enquiries and customer communication efficiently during high-volume service periods.

Customer Support Booking Coordination Front Desk Support Payment Processing Problem Solving Administrative Support