Open to opportunities

molebatsi kungoane

@molebatsikungoane

Message

I am a customer service professional skilled in conflict resolution and CRM.

South Africa

Message

What I'm looking for

I seek a customer-focused role using CRM and omnichannel support where I can resolve issues, improve satisfaction, grow my technical support skills, and contribute in a collaborative, development-minded team.

I am a customer service professional with proven experience handling front-line and administrative support in fast-paced environments. I resolve inquiries across email, chat, and in-person channels, using CRM and ticketing platforms to track issues and deliver empathetic, accurate solutions.

I excel at conflict de-escalation, handling billing inquiries and refunds, and supporting upsell opportunities while maintaining clear documentation and timely follow-through. I am adaptable, quick to learn new tools, and focused on improving customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Cashier

Roots Butchery

Jan 2022 - Jan 2024 (2 years)

Provided front-line customer service, resolving billing inquiries and refunds while ensuring transaction accuracy and customer satisfaction. Applied conflict de-escalation techniques and supported upsell and cross-sell promotions to improve sales interactions.

Customer Service Billing De Escalation Techniques Upselling Multitasking Communication

Administrative Assistant

OrtSA

Jan 2019 - Jan 2020 (1 year)

Managed support communications via email and in-person, improving workflow efficiency through organized documentation and ticket-like task tracking. Scheduled meetings, prepared reports, and escalated complex issues while assisting colleagues and clients with troubleshooting.