Open to opportunities

Tasheca Morgan

@tashecamorgan

Customer Service Representative focused on delivering exceptional experiences through communication, problem-solving, and support.

Jamaica

Message

What I'm looking for

I’m looking for a Customer Service Representative role on a high-performing team where I can use my communication, problem-solving, and CRM support skills to deliver exceptional customer experiences and contribute positively to daily operations.

I’m a highly motivated, dependable customer service professional with strong communication, active listening, and problem-solving skills. I stay professional, adaptable, and service-oriented while quickly learning new systems and managing tasks efficiently.

In my Customer Service Representative role at Say It With Cakes (Manchester, Mandeville, 2024/2025), I handled front-desk operations, answered calls, and responded to WhatsApp/Instagram inquiries for orders and questions. I promoted seasonal items and handled order updates, appointments for cake consultations, and customer complaints calmly—ensuring every customer left satisfied.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Say It With Cakes

Jan 2024 - Jan 2025 (1 year)

Boosted sales by promoting seasonal treats and special discounts. Managed front desk and customer inquiries via phone and WhatsApp/Instagram, updated customers on order status and pickup times, and resolved complaints to ensure satisfaction.

Customer Support Front Desk Operations Complaint Resolution WhatsApp Instagram Customer Service Time Management Multitasking CRM Tools

Education

Degrees, certifications, and relevant coursework

Cross Keys High School

High School Diploma, Secondary Education (CSEC, City & Guilds)

2019 - 2025

Activities and societies: Jace Competition — First Place winner; served as manager of marketing, sales, and logistics; led engagement strategies and coordinated team tasks to support smooth event operations.

Completed secondary education with CSEC and City & Guilds coursework, earning a high school diploma. Also achieved first place in the Jace Competition and supported event operations through marketing, sales, and logistics management.