Maria Berry

I am an organized, dependable customer service professional with hands-on experience in retention, troubleshooting, and client relations across fast-paced call centers. I have worked with CRM systems such as Salesforce and Intercom and consistently focused on resolving customer issues while protecting customer data.

My background includes roles as a Customer Service Representative and Retention Customer Service Representative where I managed documentation, handled billing and service requests, and implemented process improvements to increase satisfaction and retention. I am efficient, detail-oriented, and practiced in de-escalation and multitasking under pressure.

After a period as a stay-at-home parent, I am eager to return to a full-time customer-facing role that offers professional challenges and the opportunity to apply my problem-solving, time management, and interpersonal skills to help a team meet and exceed goals.