Heather Bigelow
@heatherbigelow
Dependable customer service and administrative professional with 10+ years supporting clients and teams.
United StatesWhat I'm looking for
I am a dependable, detail-oriented professional with over 10 years of experience in customer service, documentation, and administrative support. I consistently maintain confidential records, produce accurate documentation, and organize files and schedules to keep operations running smoothly.
I excel at clear communication with clients, families, and team members, and have managed front-end staff, transactions, and reporting in retail and healthcare-support settings. I am CPI and CPR certified, bring strong organization and time-management skills, and am committed to reliable, high-quality support.
Experience
Work history, roles, and key accomplishments
Freedom Connection Aide
Shiawassee Health and Wellness
Jan 2016 - Present (10 years)
Support clients with daily tasks and maintain accurate, timely documentation while ensuring confidential records are handled per organizational standards; coordinate with families and team members to support daily operations.
Managed front-end staff and supervised cashier operations while processing transactions accurately, maintaining shift logs and inventory records, and resolving customer issues professionally.
Customer Service Associate
Multiple Employers
Jan 2006 - Jan 2009 (3 years)
Provided efficient customer and food service in fast-paced restaurant environments, maintained organized work areas, and adhered to company standards across multiple roles.
Education
Degrees, certifications, and relevant coursework
BCBaker College
Bachelor of Business Administration, Business Administration
Completed majority of coursework toward a Bachelor of Business Administration; approximately one year of coursework remaining.
Durand Area High School
High School Diploma, General Studies
Completed high school diploma at Durand Area High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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