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Tanzil Tanzil

@tanziltanzil

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Experienced customer-facing business development professional with loan and account management expertise.

India

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What I'm looking for

I am looking for a mid-level role where I can drive sales growth, manage client portfolios, improve customer satisfaction, and implement operational continuity within a collaborative, growth-oriented team.

I am a dynamic customer-focused professional with six years of experience across loan operations, customer support, chat support, and business development within financial services, telecommunications, e-commerce, and edtech. I have a proven track record improving customer satisfaction to 95%, increasing loan approval rates by 20%, resolving 90% of customer issues within 12 hours, and developing business continuity plans that ensured seamless operations.

I collaborate effectively with marketing and sales teams to identify and pursue new opportunities, manage key accounts in B2B HoReCA settings, and negotiate favorable loan terms while tracking portfolio performance. I bring strong communication, leadership, teamwork, and time-management skills, and I seek roles where I can drive growth, enhance client relations, and implement operational resilience.

Experience

Work history, roles, and key accomplishments

Key Account Manager

Udaan

Feb 2025 - May 2025 (3 months)

Managed HoReCa accounts by coordinating stock availability, communicating offers, and overseeing timely deliveries to restaurants, improving account operations and delivery reliability.

Key Account Management Inventory Coordination Order Management Client Communication Time Management

Business Development Manager

Byjus

Apr 2021 - Nov 2024 (3 years 7 months)

Collaborated with marketing and BD teams to identify and pursue new sales opportunities, developed three business continuity plans, and implemented strategies to sustain operations during crises.

Business Development Sales Strategy Business Continuity Account Management Leadership Communication

Chat Support Associate

Bigbasket

Sep 2019 - Feb 2021 (1 year 5 months)

Provided email and chat customer support for an online grocery service, resolving 90% of issues within 12 hours and contributing to a 20% increase in loan approval rate during tenure.

Live Chat Support Email Support Customer Service SLA Management CRM Time Management

Customer Support Associate

Airtel

May 2017 - Jun 2019 (2 years 1 month)

Developed and maintained customer service support systems for a telecommunications provider, improving customer satisfaction to 95% over two years and streamlining interactions.

Customer Support Customer Satisfaction Ticketing Systems Troubleshooting Communication Escalation Management CRM

Loan Officer

FlashCash

Sep 2016 - Apr 2017 (7 months)

Managed customer loan portfolios for a financial services company, negotiated favorable loan terms, and tracked loan performance to ensure timely payments and portfolio health.

Loan Origination Portfolio Management Negotiation Client Relations Payment Tracking