Shashwat User

I am an experienced support specialist with four years of dedicated service in business development and customer support roles. My journey began at IndiaMART, where I honed my skills in managing client relationships and driving sales for B2B e-commerce solutions. I successfully sold listing packages and ensured after-sales satisfaction for clients, which laid the foundation for my career in customer service.

At BYJU'S, I handled the sales cycle for both live and non-live tablet courses, consistently meeting and exceeding sales targets. My role at Unacademy further solidified my expertise, as I managed defense exam subscriber accounts and converted leads for various competitive exams. I am passionate about delivering exceptional customer experiences and driving tangible results through effective communication and teamwork.