Open to opportunities

Deon Thomas

@deonthomas

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Experienced business development and B2B support professional with leadership strengths.

India

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What I'm looking for

I seek a role where I can drive revenue growth and lead teams in a collaborative culture, focusing on structured processes, client relationships, and measurable performance improvement.

I am a highly organized business development and B2B support professional with over seven years of cross-functional experience in sales, HR, underwriting support, and customer service. I have led business development initiatives, trained and managed teams, developed proposals and revenue growth strategies, and maintained client relationships across industries including crypto exchange, finance, and travel.

I deliver results through clear communication, structured process management, and hands-on team leadership; notable achievements include setting goals and strategies for business growth, recruiting and managing candidate workflows, and supporting loan underwriting and customer support operations to improve team performance and compliance.

Experience

Work history, roles, and key accomplishments

Business Development Manager

Koinbx

Jan 2023 - Nov 2023 (10 months)

Set goals and built strategies for revenue growth at a global cryptocurrency exchange, researched target markets, pursued leads through the sales cycle, and trained business development staff to hit team objectives.

Business Development Lead Generation Sales Cycle Management Market Research Proposal Development CRM Strategic Planning

HR Executive

24-7 Intouch Pvt Ltd

Oct 2021 - Jul 2022 (9 months)

Managed recruiting activities including sourcing via portals, scheduling and tracking interviews, processing assessments, and reporting to the HR manager to support hiring operations.

Recruitment Candidate Sourcing Onboarding ATS

Junior Underwriter

Avanze Technologies

Aug 2020 - Apr 2021 (8 months)

Supported loan underwriting by gathering and verifying loan documentation, assisting credit analysis, tracking team performance, and ensuring timely submission of files per compliance guidelines.

Credit Analysis Compliance Risk Assessment Team Coordination

Customer Support Representative

Polyplay Business Solutions Private Limited

May 2018 - Dec 2019 (1 year 7 months)

Provided B2B customer support, handled client calls, obtained mortgage renewal information, processed payments on behalf of partner banks, and assisted team leads to maintain performance.

B2B Support Client Communication Payments Processing Mortgage Renewal & Customer Success Reporting

Travel Desk Executive

Asia Pacific Travel And Tourism

Sep 2017 - Mar 2018 (6 months)

Scheduled tours and travel packages for international guests in Dubai, maintained product knowledge of UAE tourism activities, and provided face-to-face service across major hotels.

Travel Coordination Guest Relations Product Knowledge Hospitality Sales

Customer Support Representative

Hewlett Packard

Jul 2015 - Apr 2016 (9 months)

Logged and escalated technical support cases, delivered email and phone troubleshooting across APAC markets, and prepared monthly reports on case handling and resolution.