Looking for a job

Kriti Vyas

@kritivyas

I drive business loan growth, client relationships, and compliant banking operations across corporate, SME, retail, and HNI portfolios.

India

Message

What I'm looking for

I'm looking to drive business growth and lasting client relationships in banking or financial services, while leading teams, improving operations, and delivering compliant, high-quality customer service.

I've built banking sales and relationship-management experience across IDFC FIRST Bank, DCB Bank, HDFC Bank, IndusInd Bank, and ADFC Pvt Ltd. I manage business loans, working capital portfolios, client servicing, compliance, and customer escalations.

At IDFC FIRST Bank, I worked with corporate DSAs, achieved monthly sales targets, and improved processing visibility through MIS dashboards, pipeline reports, and disbursal tracking. I partnered with credit underwriting, operations, risk control, and disbursal teams to reduce delays and improve efficiency.

I've led Relationship Officers, managed HNI and retail portfolios, supported onboarding and KYC, and driven B2B client acquisition, renewals, cross-selling, and retention. I bring a practical focus on service recovery, documentation quality, performance monitoring, and long-term customer relationships.

Experience

Work history, roles, and key accomplishments

Territory Sales Manager - Business Loan

IDFC FIRST Bank Ltd.

Sep 2023 - Apr 2025 (1 year 7 months)

Handled corporate DSAs and achieved monthly sales targets. Streamlined cross-functional collaboration with credit, operations, risk, and disbursal teams to reduce processing delays and improve efficiency.

Sales Business Development DSA Management MIS Dashboards Pipeline Management Cross Functional Collaboration Escalation Management Team Coaching

Sales Manager - Working Capital

DCB Bank Ltd

Jan 2023 - Sep 2023 (8 months)

Managed secured working capital loan portfolios up to ₹3 Crore and supervised a team of Relationship Officers. Ensured compliance with documentation, credit policies, and regulatory standards.

Working Capital Portfolio Management Team Leadership Compliance MIS Dashboards Client Escalation Management B2B Sales Relationship Management

Sales Manager - Business Loan

HDFC Bank Ltd

Nov 2021 - Jan 2023 (1 year 2 months)

Led a team of 12 Relationship Officers and managed sales targets and loan disbursal performance. Coordinated with Risk, Legal, and Operations teams and managed 12–15 branches across the assigned region.

Team Leadership Sales Management Loan Disbursement Policy Compliance Customer Onboarding Branch Management Lead Conversion

Relationship Manager

IndusInd Bank Ltd

Nov 2019 - Jul 2021 (1 year 8 months)

Managed HNI customer portfolios and conducted customer profile reviews. Cross-sold investment and asset products and ensured CASA penetration and KYC compliance.

HNI NRI Relationship Management Cross Selling CASA KYC Compliance Customer Portfolio Management Business Development

Relationship Manager

HDFC Bank Ltd

Jul 2017 - Oct 2019 (2 years 3 months)

Managed retail and HNI customer onboarding and met monthly sales targets. Conducted KYC verification and documentation review while maintaining regulatory compliance.

Customer Onboarding KYC Verification Documentation Review Regulatory Compliance Cross Selling Sales Target Achievement

Customer Support

ADFC Pvt Ltd

Aug 2014 - Sep 2016 (2 years 1 month)

Handled inbound and outbound banking customers and managed CRM records. Resolved customer queries and complaints while ensuring high service quality standards.

Customer Support CRM Query Resolution Complaint Handling Service quality