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Tanzeel User

@tanzeeluser

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Enterprise operations leader at AIXL Academy, enabled ₹10 million in revenue through learning portfolio strategy.

India

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At AIXL Academy, I enabled ₹10 million in revenue through product strategy, pre-sales, solutioning and customer lifecycle management. I lead enterprise portfolio operations across 16 practice areas and 140+ courses, and defined the business vision for AIXL Experience, an AI-powered learning and assessment platform.

At StarAgile Consulting Private Limited, I owned enterprise operations and customer success, including a ₹50M+ P&L and delivery across 25–30 concurrent workshops per week. I designed an AI-enabled learning ecosystem serving 15,000+ annual learners, and delivered 35% year-over-year portfolio growth.

Experience

Work history, roles, and key accomplishments

Current

Vice President – Performance Consulting

Current

AIXL Academy

Apr 2026 - Present (6 months)

Enabled ₹10 million in revenue in five months through product strategy, pre-sales, solutioning and customer lifecycle management. Lead product management and portfolio operations for the enterprise learning portfolio, with clear ownership across 16 practice areas and 140+ courses.

Product Management Pre Sales Solutioning Customer Lifecycle Management Pricing Strategy Trainer Management AI First Workflows Claude Copilot User Acceptance Testing

Global Director – Enterprise Operations & Customer Success

StarAgile Consulting Private Limited

Dec 2023 - Mar 2026 (2 years 3 months)

Held end-to-end ownership of the enterprise participant lifecycle across 25–30 concurrent workshops per week, from onboarding to invoicing, with a 100+ member organization. Owned a ₹50M+ enterprise P&L, delivered 35% YoY portfolio growth, and designed an AI-enabled learning ecosystem serving 15,000+ annual learners.

Operating Cadence Governance Program Management Delivery Strategy P&L management Pricing Strategy Trainer Management AI Enabled Learning LMS Consolidation Executive Business Review Escalation Management KPI Frameworks Capacity Planning Workforce Planning Solutioning Pre Sales Renewals Account Expansion

Head – Enterprise Program Management

KnowledgeHut upGrad

Sep 2021 - Dec 2023 (2 years 3 months)

Governed delivery of around 30 concurrent workshops across Agile, DevOps, Cloud, Data Science and Leadership Development for 50+ strategic enterprise accounts. Managed a ₹12M+ multi-year enterprise portfolio, delivering 40% portfolio growth, 3x revenue growth and an 8-point margin improvement.

Program Management Delivery Governance SLA Tracking Trainer Management Pricing Strategy Business Case Modeling Pre Sales RFP RFI Solutioning vendor negotiation Cost Optimization Mentorship Cross functional Leadership

Sr Manager – Partners, Operations, Customer Relations & Business Support

QAI Global Services

Jan 2016 - Apr 2017 (1 year 3 months)

Managed end-to-end global training delivery across the participant lifecycle, handling 145–150 programs per quarter with consistent quality and compliance. Improved CRM team efficiency through process optimization and productivity initiatives.

Training Delivery CRM Process Optimization Resource Planning Scheduling CMMI Evaluations SCAMPI Partner Negotiation RFP RFQ Management

Pre-Sales, Operations & Delivery

Simplilearn Solutions Private Limited

Jun 2013 - Nov 2015 (2 years 5 months)

Led pre-sales and B2B strategy execution, managing global RFPs/RFIs and end-to-end bid processes. Managed strategic enterprise accounts in partnership with global sales teams to position and close learning solutions.

Pre Sales B2B Strategy RFP RFI Enterprise Account Management Solutioning Pricing Vendor Management Trainer Recruitment and Onboarding Quality Assurance

Product Head

Focus Educare Private Limited

Apr 2009 - Jun 2013 (4 years 2 months)

Led end-to-end product deployment and business strategy, driving market-aligned growth through customer insights, operational efficiency, and cost optimization. Partnered closely with the CEO, providing strategic insights and growth analysis to support expansion decisions.

Product Management Business Strategy Pre Sales Solutioning Customer Success Billing Collections Revenue Operations Consulting Advisory Partner Led And Co Sell Growth Sales Enablement

Assistant Manager

NIIT Limited

Oct 2007 - Apr 2009 (1 year 6 months)

Led the sales team for two emerging NIIT businesses, NIIT IFBI and NIIT Imperia, generating business from corporates and the retail market. Team ranked number one in the country, exceeding the target of 90 Lakhs per quarter for 2 consecutive quarters.

Sales Leadership Account Strategy Business Development Customer Relationship Management Negotiation Data Analysis

Sr. Marketing Executive

Career Forum Ltd

Apr 2004 - Oct 2007 (3 years 6 months)

Responsible for achieving sales targets for the Bangalore region; planned business objectives and drove team performance. Made pricing and promotional decisions and forecast business demand through market research.

Sales Marketing Business Development Pricing Promotion Market Research Forecasting