Kailash Dobhal
@kailashdobhal
Operations leader driving digital transformation and scalable program execution.
IndiaWhat I'm looking for
I’m an operations leader with 22.5 years of experience improving operational efficiency, customer satisfaction, and organizational performance through business transformation and digital initiatives in the technology sector. At Dell Technologies, I’ve led global teams and programs spanning infrastructure transformation, quality assurance, and critical incident management to deliver measurable business impact.
My focus is operational excellence with governance and risk discipline—achieving 99.98% production uptime, strengthening release readiness and deployment quality, and building automation-first capabilities that delivered 4X improvement in testing efficiency and accuracy. I bring product and platform ownership (CSPO®) to roadmap execution and change enablement, and I’ve earned 20+ performance awards for contributions across program delivery, process improvement, customer success, and revenue generation.
Experience
Work history, roles, and key accomplishments
Directed global teams to deliver digital transformation, product strategy, quality engineering, and incident management for multi-billion-dollar sales operations. Drove enterprise transformation programs and governance, achieving 99%+ platform availability and expanding regression automation coverage by 4X.
Owned product strategy, roadmap execution, and platform modernization for digital commerce and fulfillment using Agile and DevOps practices. Led major incident management and SRE practices, achieving 99.98% uptime, and delivered a Quote-to-Order platform that increased partner-driven revenue by 3X.
Delivered global sales enablement programs (License to Sell, License to Lead, Retail Training Tracker) using instructional design and gamification to improve sales productivity. Managed enterprise learning platforms (Saba, MyLearning, NetExam) and implemented governance and compliance controls across SharePoint and Adobe Connect environments.
Implemented enterprise security governance frameworks for critical financial systems and led SOX compliance reviews focused on financial controls and IT general controls. Achieved audit outcomes with zero critical findings and led a team of 10 while driving cost optimization initiatives through budgeting, process automation, and KPI management.
Led the Cancel-Reenter transformation program, using root-cause analysis and process redesign to achieve 99% order rebook rates. Built audit and reporting mechanisms for order traceability and coordinated process transition between North America operations and outsourcing partners.
Provided application testing and support as part of Dell Technologies site support activities, supporting delivery and stability of applications.
Corporate Sales Executive
Reliance Infocomm Pvt. Ltd.
Apr 2003 - May 2004 (1 year 1 month)
Sales executive role at Reliance Infocomm Pvt. Ltd. based in Hyderabad.
Marketing & Sales Intern
CMC Computers Ltd.
Marketing and sales internship at CMC Computers Ltd. (summer 2001 and 2002).
DBMS Faculty
Aptech Ltd.
DBMS faculty role at Aptech Ltd. (summer 2003).
Education
Degrees, certifications, and relevant coursework
Mody University of Science and Technology
Master of Business Administration, Business Administration
Completed an MBA program at Mody University of Science and Technology.
Indian Institute of Management Bangalore
Executive Leadership Program, Executive Leadership
Completed an Executive Leadership Program at IIM Bangalore (FY23).
Osmania University
Bachelor of Commerce, Commerce
Completed a B.Com degree at Osmania University, Hyderabad.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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