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Ridhima Bhatia

@ridhimabhatia

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I lead enterprise programs, governance, and operational transformation across JioMart, Amazon, and Deloitte.

India

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What I'm looking for

I'm looking to lead cross-functional programs that combine business operations, governance, analytics, automation, and strategic transformation, with opportunities to improve measurable outcomes and guide teams.

I lead program governance and operational transformation for JioMart, managing performance tracking, executive reporting, risks, dependencies, and cross-functional delivery.

At Amazon, I led cross-border logistics programs across eight global regions and a network of 150+ fulfillment nodes. I implemented automated tracking tools and Power BI dashboards that reduced error rates by 25% and manual audit effort by 90%.

Previously at Deloitte, I managed global knowledge-management programs and content delivery pipelines for international consulting practices. I helped improve content discoverability and global visibility by 30% while maintaining 100% adherence to delivery timelines.

I bridge business operations and technology through PMO governance, UAT, dashboards, process automation, workforce planning, and stakeholder communication. I also lead and mentor teams while driving measurable improvements in productivity, quality, and reporting accuracy.

Experience

Work history, roles, and key accomplishments

Current

Deputy Manager – Program Management & Operations

Current

Reliance Retail – JioMart

Apr 2025 - Present (1 year 5 months)

Manage program and PMO governance for JioMart initiatives, including project tracking, performance monitoring, operational reporting, and management reviews. Lead governance calls and build dashboards and MIS reports using Power BI, Advanced Excel, and PowerPoint.

Program Management PMO governance Power BI Excel PowerPoint Stakeholder Management Risk Mitigation Process Automation AI GenAI Catalog Operations Content Operations Marketplace Operations KPI Tracking SLA Governance

Program Management (Team Lead)

Reliance Retail – JioMart

Mar 2023 - Mar 2025 (2 years)

Conducted market research and competitor analysis to support strategic decisions. Developed and tracked KPIs, dashboards, and business-review templates, and led governance for strategic programs while mentoring team members.

Market Research Competitive Analysis KPI Tracking Dashboarding Business Reviews Program Governance Stakeholder Management Team Leadership Mentorship PMO Documentation Ad hoc Analysis

Program Specialist – Global Transportation

Amazon

Mar 2021 - Feb 2023 (1 year 11 months)

Led cross-border logistics programs across 8 global regions, managing operations across 150+ fulfillment nodes. Drove implementation of automated tracking tools and Power BI dashboards, reducing error rates by 25% and manual audit effort by 90%.

Program Management Cross Border Logistics Operations Management Power BI Automation UAT Deployment Stakeholder Management Technical Translation Cross functional Leadership

Program Analyst – Knowledge Management

Deloitte

Jun 2019 - Mar 2021 (1 year 9 months)

Managed global Knowledge Management programs and content delivery pipelines. Established standardized SEO and content tagging processes, improving content discoverability and contributing to a 30% increase in global visibility.