Anjali Jain
@anjalijain1
I build AI-powered customer operations that grow revenue, quality, and customer experience.
IndiaWhat I'm looking for
At G2 Digital Markets, I led global Buyer Success and Quality Assurance operations across the US, Europe, and APAC, using AI, automation, and workforce strategy to improve revenue and efficiency.
I helped nearly double repeat revenue to $5M in annualized growth, generated $100K in direct revenue savings through QA, and lifted overall NPS by 23 points. I also improved Trustpilot scores from 3.5 to 4.3 using Claude.
I modernized omnichannel operations through Omniroute and optimized Freshdesk to increase agent productivity by 67%. My work includes deploying autonomous AI bots with Claude and Codex, improving data compliance, and reducing training ramp-up by three weeks.
Earlier, I managed US B2B accounts at American Express and provided technical support at Wipro BPO. I bring an operations, customer experience, and continuous-improvement mindset supported by Lean Six Sigma Black Belt training and ongoing psychology studies.
Experience
Work history, roles, and key accomplishments
Led global cross-functional operations spanning Buyer Success and Quality Assurance across the US, Europe, and APAC. Architected global arbitrage and labor offshoring strategy, scaled B2B repeat revenue to $5M annualized growth, and transformed QA into a profit-protection center.
Lead CCP - US B2B Account management
May 2015 - Aug 2019 (4 years 3 months)
Managed US B2B accounts as a Lead CCP, focusing on account management and client servicing.
Provided technical support services.
Global Manager - Digital Markets
Gartner India Research and Advisory
Managed operational reviews, mentoring, collaboration, team handling, quality control, client servicing, process improvement, and SLA and quality management.
Education
Degrees, certifications, and relevant coursework
Amity University
Master of Science, Psychology
Pursuing a Master of Science in Psychology.
Simplilearn
Black Belt Certification, Lean Six Sigma
Completed Lean Six Sigma Black Belt certification.
UPTU
Bachelor of Technology, Technology
Completed Bachelor of Technology.
IMT Ghaziabad
Post Graduate Diploma in Management, Operations Management
Completed PGDM in Operations Management.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
Interested in hiring Anjali?
You can contact Anjali and 90k+ other talented remote workers on Himalayas.
Message AnjaliGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
