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sonal misal

@sonalmisal

Learning & Development leader at upGrad Education who improved learner NPS from 22 to 50 and sales conversion from 7% to 18%.

India

Message

At upGrad Education Pvt. Ltd., I designed and delivered coaching and training for professionals across technology programmes, supporting a 65%+ transition rate. I also partnered with product and engineering teams on a digital Lead-to-Payment training program that improved sales conversion from 7% to 18%.

I used learner feedback, coaching outcomes and quality signals to refine training workflows, helping lift NPS from 22 to 50. I also used Salesforce and Excel to analyse learner-lead data, and ChatGPT, Claude and Gemini to support research, synthesis and reporting.

Earlier, I led NAAC accreditation operations at Alamuri Ratnamala Institute of Engineering and Technology and built the TAGLAB brand at Kencraft India Pvt. Ltd. My Ph.D. in Emotional Intelligence and experience in coaching, learning governance and business-aligned capability building inform how I connect learning programmes to business priorities.

Experience

Work history, roles, and key accomplishments

Current

Senior Coach Connect Program & Lead Consultant

Current

upGrad Education Pvt. Ltd.

Aug 2020 - Present (6 years 2 months)

Designed and delivered 15,000+ hours of coaching and 100+ hours of training, improving NPS from 22 to 50 and driving a 65%+ transition rate. Partnered with product and engineering teams to improve sales conversion from 7% to 18%.

Coaching Training Learning Analytics Salesforce Excel AI Tools ChatGpt Claude Gemini PMO governance OKRs Stakeholder Management

Academic Operations Head & Strategic Lead

Alamuri Ratnamala Institute of Engineering and Technology

Aug 2016 - Mar 2017 (7 months)

Designed and delivered training in Organizational Behaviour and Human Resource Management, applying Emotional Intelligence frameworks. Led NAAC accreditation operations and governed quality standards and compliance.

Training Organizational Behaviour Human Resources Management Emotional Intelligence NAAC Accreditation Compliance

Strategic Operations, BD & GTM – AM

Kencraft India Pvt. Ltd.

Oct 2010 - Mar 2015 (4 years 5 months)

Handled a 150cr project, created board-room presentations, and managed Ministry of Defence accounts. Built the TAGLAB brand with an export-focused go-to-market plan and led RFP and proposal responses.

Strategic Planning Go To Market RFP Vendor Onboarding Public Procurement Stakeholder Management

Project Manager (Defence Projects)

Adtron Technologies Pvt. Ltd.

Nov 2008 - Sep 2010 (1 year 10 months)

Directed delivery of 11 specialized technical training labs at the Indian Naval Academy and coached technical staff through transition to structured project delivery. Managed payment follow-up and bill clearance for an 80Cr project.

Project Management Training Coaching Government Accounts Payment Follow Up