Taniyah Muhammad
@taniyahmuhammad
Customer service professional providing remote call center support, scheduling, and compassionate problem-solving.
United StatesWhat I'm looking for
I’m a dedicated customer service professional with experience in remote call center support, transportation services, leadership, and fast-paced customer-facing environments. I bring strong communication, scheduling, problem-solving, and multitasking skills to every interaction.
In my AT&T; Call Center — Remote role (2019–2020), I assisted customers with billing questions, account support, and service issues. I handled high-volume inbound and outbound calls, resolved concerns through clear communication, and documented interactions with accurate account updates.
More recently, I’ve supported transportation and team performance through roles such as Van Driver and Bus Aide, while leading onboarding as a Training Lead at Portillo’s (Jan 2024–Dec 2024). I’m comfortable working independently or in a team, and I’m committed to safety, professionalism, and dependable service.
Experience
Work history, roles, and key accomplishments
Van Driver
Safeways
Aug 2025 - Present (10 months)
Provided safe, timely transportation for children and communicated professionally with parents about schedules and updates. Maintained a clean and organized vehicle environment to support a positive rider experience.
Bus Aide
Grand Prairie Transit
Jan 2024 - Dec 2025 (1 year 11 months)
Assisted students with safe boarding and exiting procedures while maintaining a safe and supportive transportation environment. Followed safety regulations and emergency procedures to protect passengers.
Training Lead
Portillo’s
Jan 2024 - Dec 2024 (11 months)
Led employee training and onboarding for new team members to support effective customer service operations. Coordinated schedules and assisted with staff communication to improve workflow productivity.
Crew Member
McDonald’s
Jan 2023 - Nov 2023 (10 months)
Provided customer service in a fast-paced environment while handling customer concerns professionally. Maintained cleanliness and followed food safety standards throughout shifts.
Customer Service Representative
AT&T
Jan 2019 - Jan 2020 (1 year)
Assisted customers with billing questions, account support, and service issues in a remote call center. Handled high-volume inbound and outbound calls, documented interactions, and updated account information accurately.
Education
Degrees, certifications, and relevant coursework
Hinsdale South High School
High School Diploma
Earned a High School Diploma from Hinsdale South High School in Darien, Illinois.
Availability
Location
United StatesAuthorized to work in
Job categories
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