ashley conners
@ashleyconners
Dedicated customer service representative with extensive dispatch experience.
What I'm looking for
With a strong background in customer service and dispatching, I have honed my skills in fast-paced environments, ensuring customer satisfaction and efficient operations. My experience spans various roles, including Customer Service Representative at AnywhereWorks and Digital Associate at Walmart, where I managed online grocery orders and customer inquiries.
Throughout my career, I have demonstrated my ability to handle multiple tasks simultaneously, from taking customer calls to organizing daily trip routes as a Dispatcher. My commitment to professionalism and attention to detail have allowed me to excel in roles that require effective communication and problem-solving skills. I am eager to leverage my experience in a new opportunity that values customer service excellence.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
AnywhereWorks
Sep 2024 - Feb 2025 (5 months)
Responsible for taking customer calls, capturing incoming leads, taking orders, and scheduling appointments. Handled inbound calls and forwarded messages to clients in a fast-paced, work-from-home environment.
Digital Associate
Walmart
Nov 2023 - Jul 2024 (8 months)
Managed online grocery orders, including picking items for customers and delivery drivers in a timely manner. Responsible for dispensing orders efficiently.
Deposit Services Representative
Genpact
Jun 2023 - Nov 2023 (5 months)
Handled customer service calls for Goldman Sachs clients, addressing inquiries related to savings accounts, deposits, and general banking tasks. Ensured accurate and efficient resolution of banking issues.
Deli Associate
Walmart
Aug 2022 - Jan 2023 (5 months)
Cooked various food items for sale in the store's deli department. Stocked grocery items in the deli and produce areas, ensuring product availability and freshness.
CRT Coordinator
Walmart.com
Jun 2021 - Mar 2022 (9 months)
Answered and resolved all Walmart.com related questions and inquiries from customers. Provided comprehensive support for online orders and website navigation.
Dispatcher
Southeastrans Inc
Sep 2018 - Mar 2021 (2 years 6 months)
Answered phones for Medicaid eligible requests, including non-emergency discharges and ride requests, and dispatched estimated time of arrivals. Organized, planned, and optimized daily trip route assignments in a cost-effective and efficient manner.
Dispatcher
ABM Industries, Inc.
Jul 2017 - Jan 2018 (6 months)
Identified, researched, and resolved issues using the computer system, completing call logs and reports. Provided support to other company departments and offices regarding trip assignments.
Dispatcher
AirServ Corporation
Mar 2015 - Jan 2016 (10 months)
Identified, researched, and resolved issues using the computer system, completing call logs and reports. Provided support to other company departments and offices regarding trip assignments.
Cart Driver
AirServ Corporation
Jun 2012 - Jan 2016 (3 years 7 months)
Assisted wheelchair passengers on and off planes, and helped unaccompanied minors. Ensured all passengers reached their designated destinations safely and on time for connecting flights or curbside transportation.
Education
Degrees, certifications, and relevant coursework
Mundy Mills High School
High School Diploma, General Studies
2006 - 2010
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication and organization.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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