Korie Taylor
@korietaylor
Dedicated customer service professional with extensive experience in transportation.
What I'm looking for
With over seven years of experience in customer service and two years in call center operations, I have developed a strong ability to assist and communicate effectively with diverse populations. My current role as a Bus Operator allows me to support elders and individuals with special needs, ensuring their safe and timely transportation.
Previously, I worked as a Call Center Agent at The Chicago Lighthouse, where I honed my skills in handling customer inquiries, resolving complaints, and generating interest in products and services. My commitment to providing high-quality service has been a consistent theme throughout my career, whether in healthcare as a Patient Transporter or in retail as a Cashier.
Experience
Work history, roles, and key accomplishments
Bus Operator
Scr
Feb 2024 - Present (1 year 5 months)
Assisted elders and people with special needs, ensuring their safe and timely transportation to their destinations. Provided compassionate support while maintaining a reasonable and safe environment during transit.
Bus Operator
CTA
Jan 2018 - Jan 2024 (6 years)
Operated a bus with professional time management, ensuring timely pick-up and drop-off of passengers at every service stop. Prioritized passenger safety and comfort throughout the routes.
Call Center Agent/Customer Service
The Chicago Lighthouse
Sep 2016 - Dec 2017 (1 year 3 months)
Handled inbound phone calls professionally, providing support for billing, technical, and other customer issues. Identified potential customers and generated interest in company products or services, while also resolving complaints and providing necessary information.
Patient Transporter
Little Company of Mary Hospital
Jun 2015 - Aug 2016 (1 year 2 months)
Carefully lifted patients from beds and transferred them to wheelchairs or movable beds. Transported patients to various hospital areas, including operating rooms, treatment areas, and special service departments, ensuring their comfort and safety.
Package Handler (Seasonal)
FED EX
Apr 2015 - Jun 2015 (2 months)
Responsible for the physical loading, unloading, and sorting of packages by hand. Ensured safe and efficient handling of packages, maintaining a reasonable load rate time.
UPS Driver Helper (Seasonal)
UPS
Dec 2014 - Jan 2015 (1 month)
Assisted UPS drivers with loading and unloading trucks, and delivering packages to homes, businesses, and residents. Supported pick-up operations to ensure timely and accurate service.
Cashier/Retail
Burlington Coat Factory
May 2014 - Oct 2014 (5 months)
Greeted customers, reserved items, and accurately identified and applied prices to merchandise. Processed payments, reconciled sales, prepared deposits, and maintained clean checkout areas.
Education
Degrees, certifications, and relevant coursework
Richard J. Daley College
Associate's Degree, General Studies
Completed coursework at Richard J. Daley College, focusing on foundational studies. Acquired skills relevant to various professional fields.
Hope College
High School Diploma, General Studies
Attended Hope College, completing studies from January 2008 to December 2012. Gained a comprehensive education during this period.
Availability
Location
Authorized to work in
Job categories
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