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Taylor JamesTJ
Open to opportunities

Taylor James

@taylorjames2

Customer support professional with 5+ years of experience delivering calm, accurate service in fast-paced environments.

United States
Message

What I'm looking for

I’m looking for a customer support role where I can use my documentation, communication, and conflict-resolution strengths to deliver reliable service. I want a fast-paced team that values safety, professionalism, and continuous improvement.

I’m a customer-focused, detail-oriented professional with 5+ years of experience across customer service, hospitality, security operations, transportation, and childcare. I’m known for resolving concerns quickly, maintaining accurate documentation, and communicating effectively while staying calm under pressure.

In security operations, I monitored and operated CCTV systems while providing professional support to clients and staff. I followed security procedures to ensure confidentiality and compliance, and I maintained detailed reports for auditing and follow-up purposes.

In hospitality and retail, I delivered high-quality service in fast-paced environments, processed payments, and balanced registers accurately. I also helped travelers and customers with product/service questions while keeping workspaces clean, organized, and efficient.

Most recently, I’ve been delivering time-sensitive materials as a driver by managing routes independently and adhering to strict safety and compliance procedures. I bring strong organizational standards, reliable performance, and a consistent commitment to service quality.

Experience

Work history, roles, and key accomplishments

NE
Current

Driver

Newrest

May 2025 - Present (1 year 1 month)

Delivered time-sensitive materials while maintaining accurate records, professionalism, and adherence to safety and compliance procedures. Coordinated with team members to ensure timely service and managed independent routes to meet performance expectations.

AS

Customer Experience Representative

ALL N ONE Security Services

Oct 2023 - Jun 2024 (8 months)

Provided customer support while monitoring and operating CCTV systems, resolving client and staff concerns quickly. Maintained detailed reports for auditing and follow-up, ensuring confidentiality and compliance under pressure.

Education

Degrees, certifications, and relevant coursework

MA

Martha Ellen Stilwell School of the Arts

High School Diploma, High School

2018 - 2022

Earned a High School Diploma from Martha Ellen Stilwell School of the Arts in Jonesboro, Georgia from 2018 to 2022.

Tech stack

Software and tools used professionally

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