Open to opportunities

NICOLE User

@nicoleuser11

Message

Experienced customer service professional focused on problem resolution and team leadership.

United States

Message

What I'm looking for

I seek a customer service role in a dynamic company offering opportunities for professional growth, advancement, and chances to lead and improve customer outcomes.

I am an experienced customer service professional with a track record of resolving account issues via outbound calls and emails, supervising retail teams, and ensuring safe transportation for children. I prioritize first-call resolution, clear communication, and dependable execution of daily operational tasks.

I have managed teams of 5–8 employees, handled scheduling and paperwork, and supported customers for a book subscription service. I bring creativity, organization, leadership, teamwork, and problem-solving skills to roles that offer professional growth and advancement.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

First Call Resolution

Jan 2022 - Dec 2023 (1 year 11 months)

Handled outbound calls and emails to resolve account issues for a book subscription service, improving first-contact resolution and customer satisfaction.

Customer Service Phone Support Email Support Account Management Problem Solving Communication Call Resolution

Assistant Manager

Discount Store

Jan 2010 - Dec 2014 (4 years 11 months)

Managed daily store operations, scheduled staff and supervised a team of 5–8 employees to ensure timely completion of assignments and accurate daily paperwork.

Team Leadership Scheduling Operations Management Customer Service Time Management