Open to opportunities

Amara Lewis

@amaralewis

Message

Customer service professional skilled in high-volume call handling, problem-solving, and accurate record keeping.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can manage inquiries confidently, de-escalate issues, multitask across systems, and deliver accurate service in a fast-paced team.

I’m a customer-focused professional with experience in high-volume call environments, where I handle inquiries, resolve concerns, and provide accurate information fast.

In my receptionist role, I managed 50–100+ inbound calls daily, maintained 99% accuracy while answering within 3 rings, and de-escalated frustrated callers with professional, calm communication.

As a Customer Service Representative, I resolved complaints in a fast-paced setting, processed financial transactions, and supported store operations while keeping detailed, accurate records.

I also deliver independent, high-quality customer service as a driver—managing navigation, scheduling, and passenger needs simultaneously while maintaining a safe, clean, professional environment.

Experience

Work history, roles, and key accomplishments

Driver

Uber / Lyft

Jun 2025 - Sep 2025 (3 months)

Delivered high-quality customer service independently by managing navigation and coordinating passenger needs. Maintained a safe, clean, and professional ride environment while handling scheduling responsibilities.

Customer Service Navigation Scheduling Time Management Safety practices Professional Responsibility

Customer Service Representative

Walmart

Jan 2025 - Mar 2025 (2 months)

Resolved customer inquiries and complaints in a fast-paced environment while processing financial transactions and maintaining accurate records. Supported store operations and provided direct customer assistance.

Customer Service Complaint Resolution Record keeping Data Entry Multitasking

Live Receptionist

PATLive

May 2019 - Aug 2019 (3 months)

Managed 50–100+ inbound calls daily using scripts and call systems, maintaining 99% accuracy by answering within 3 rings and recording messages. De-escalated frustrated callers and resolved concerns professionally while multitasking across systems.

Data Entry Database Management Multitasking Conflict Resolution