Amara Lewis
@amaralewis
Customer service professional skilled in high-volume call handling, problem-solving, and accurate record keeping.
United StatesWhat I'm looking for
I’m a customer-focused professional with experience in high-volume call environments, where I handle inquiries, resolve concerns, and provide accurate information fast.
In my receptionist role, I managed 50–100+ inbound calls daily, maintained 99% accuracy while answering within 3 rings, and de-escalated frustrated callers with professional, calm communication.
As a Customer Service Representative, I resolved complaints in a fast-paced setting, processed financial transactions, and supported store operations while keeping detailed, accurate records.
I also deliver independent, high-quality customer service as a driver—managing navigation, scheduling, and passenger needs simultaneously while maintaining a safe, clean, professional environment.
Experience
Work history, roles, and key accomplishments
Driver
Uber / Lyft
Jun 2025 - Sep 2025 (3 months)
Delivered high-quality customer service independently by managing navigation and coordinating passenger needs. Maintained a safe, clean, and professional ride environment while handling scheduling responsibilities.
Customer Service Representative
Walmart
Jan 2025 - Mar 2025 (2 months)
Resolved customer inquiries and complaints in a fast-paced environment while processing financial transactions and maintaining accurate records. Supported store operations and provided direct customer assistance.
Live Receptionist
PATLive
May 2019 - Aug 2019 (3 months)
Managed 50–100+ inbound calls daily using scripts and call systems, maintaining 99% accuracy by answering within 3 rings and recording messages. De-escalated frustrated callers and resolved concerns professionally while multitasking across systems.
Education
Degrees, certifications, and relevant coursework
University of Arizona Global Campus
Bachelor of Arts, Health & Human Services
2025 -
Pursuing a B.A. in Health & Human Services at the University of Arizona Global Campus.
Availability
Location
United StatesAuthorized to work in
Job categories
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