Tanisha Marshall
@tanishamarshall
Dedicated customer service representative with extensive technical support experience.
United StatesWhat I'm looking for
My name is Tanisha Marshall, and I am a dedicated customer service representative with a strong background in technical support and customer care. I have honed my skills through various roles, including my time at Teleperformance and LaSalle Network, where I assisted customers with their online accounts and provided technical support for mobile devices. My experience has equipped me with the ability to handle sensitive information, resolve disputes, and maintain a high level of customer satisfaction.
Throughout my career, I have demonstrated my commitment to excellence by consistently meeting production goals and providing exceptional service. I have a solid understanding of various software applications, including Microsoft Office Suite, and possess strong communication skills that allow me to effectively assist customers and collaborate with team members. I am eager to bring my expertise to a growing company that values long-term stability and employee development.
Experience
Work history, roles, and key accomplishments
Work from Home Customer Service Representative
LaSalle Network/Retail Business Services
Jan 2021 - Present (4 years 7 months)
Assisted customers with online MVP accounts and handled escalations, complaints, and suggestions. Communicated effectively with Account Category Managers to resolve customer issues.
Account Service Representative
Teleperformance
Aug 2018 - Present (7 years)
Guided customers through billing history and managed subscription cancellations and purchases. Handled sensitive information, logged calls, and provided technical support for mobile and iOS devices.
Warehouse Worker
TSCO
May 2014 - Present (11 years 3 months)
Performed bagging, cleaning, and labeling of tubes, and scanned work orders into the computer. Maintained production goals, hung tubes on powder coat lines, and met shipping deadlines.
Assembly Line Worker
Parker Hannifin (Manpower)
Feb 2013 - Present (12 years 6 months)
Assembled small parts into motors for artificial limbs using hand tools and basic comprehension skills. Utilized measuring devices for part selection and performed testing using company equipment.
Call Center Alarm Dispatcher
Lake Norman Security
Jun 2010 - Present (15 years 2 months)
Answered routine inquiries, referred calls, and relayed information to law enforcement agencies. Logged call details and utilized company software to transfer activated alarms to proper authorities.
RouteSupport/Account Representative
S & D Coffee
Sep 2008 - Present (16 years 11 months)
Maintained records of customer interactions, requests, complaints, and comments. Dispatched technicians using company software and performed administrative duties including invoicing and filing.
Call Center Alarm Dispatcher
Lake Norman Security
May 2007 - Present (18 years 3 months)
Dispatched police, fire, and ambulance services and navigated multi-screen computer systems. Monitored video and audio for suspicious activity and completed necessary paperwork.
Assembler (Window Balances)
BSI
Jun 2004 - Present (21 years 2 months)
Assisted in the production of cable assemblies, rotating through all tasks in the production process. Operated a rivet machine and performed cable lacing by hand to meet daily production goals.
Education
Degrees, certifications, and relevant coursework
Statesville High School
High School Diploma, General Studies
Completed a high school curriculum focused on general studies. Developed foundational knowledge across various subjects.
Availability
Location
United StatesAuthorized to work in
Job categories
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