Destiny Cofield
@destinycofield
I resolve customer issues across phone, email, and chat while maintaining accurate CRM records.
United StatesWhat I'm looking for
I've supported customers remotely at TTEC and Everise, handling high volumes of phone, email, and chat inquiries while documenting interactions accurately in CRM systems. I explain policies clearly, resolve complaints within required timeframes, and consistently meet customer satisfaction, productivity, and call-handling goals.
My background also includes cash handling, front-desk support, scheduling, data entry, and administrative work. I bring strong communication, conflict-resolution, and troubleshooting skills to fast-paced customer service environments.
Experience
Work history, roles, and key accomplishments
Handled customer inquiries via phone, email, and chat, and documented interactions in CRM systems. Resolved complex issues and met customer satisfaction and productivity metrics.
Education
Degrees, certifications, and relevant coursework
Southern Crescent Technical College
Technical Certificate, Medical Reception
Pursued a Technical Certificate in Medical Reception, gaining skills in front-desk assistance and administrative tasks.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Destiny?
You can contact Destiny and 90k+ other talented remote workers on Himalayas.
Message DestinyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
