Open to opportunities

Tania Espinoza Bonilla

@taniaespinozabonilla

Message

Bilingual operations and customer-success leader driving retail and SMB growth.

United States

Message

What I'm looking for

I’m seeking a role where I can lead operations or customer-success initiatives, coach teams, and scale processes in a collaborative, growth-focused company.

I am an operations-focused retail leader and customer-success professional with hands-on experience at Apple and as a founder of an e-commerce consulting business. I manage daily operational execution, coach and develop teams, and drive KPIs to improve customer experience and business outcomes, while also leading technology deployment programs for small- and medium-sized businesses.

I blend cross-functional collaboration, technical advisory, and sales-driven account management—having developed 900+ business accounts and built Spanish-speaking customer programs—to increase accessibility, adoption, and revenue. I am pragmatic, customer-centered, and committed to streamlining workflows and scaling effective operational practices.

Experience

Work history, roles, and key accomplishments

Current

Operations Lead

Current

Apple

Apr 2025 - Present (10 months)

Led daily operational execution for a high-volume Apple Store, improving staffing, inventory flow, and fulfillment while managing KPIs and driving consistency with Apple standards.

Operations Management Inventory Control Staffing KPIs Process Improvement Cross Functional Collaboration Coaching Customer Experience

Account Manager

Apple

Jul 2023 - Apr 2025 (1 year 9 months)

Managed SMB technology deployment programs and a portfolio of 900+ business accounts, driving revenue growth by identifying needs and delivering tailored Apple ecosystem solutions.

Account Management SMB Sales & Customer Success Revenue Growth Onboarding Spanish

Sales Specialist

Apple

Aug 2022 - Jul 2023 (11 months)

Delivered personalized product recommendations and hands-on training to customers, supported store performance, and trained team members to enhance product adoption and satisfaction.

Customer Service Training Store Operations Communication Team Collaboration & Customer Success

Founder and CEO

T for Textile - Art

Aug 2019 - Apr 2023 (3 years 8 months)

Led e-commerce and consulting business operations including strategy, sales, digital marketing, budgeting, vendor relationships, and fulfillment to grow customer engagement and sales.