Open to opportunities

Patrice Owens

@patriceowens

Customer Support professional with 10+ years in remote communication, data entry accuracy, and administrative assistance.

United States

Message

What I'm looking for

I’m seeking a fully remote or hybrid position where I can handle customer support (phone/email/chat), deliver accurate data entry and documentation, and provide dependable administrative assistance in a high-volume, well-organized environment.

I’m an experienced and dependable customer support and administrative professional with 10+ years across customer service, administrative support, education assistance, and security operations. I’m skilled in remote work environments, high-volume communication, data entry accuracy, and multitasking, and I bring a strong attention to detail to every interaction and record.

In my most recent customer service role at Charter Cable, I handled 150+ inbound customer calls daily, processing payments, account updates, and service requests through phone, email, and CRM systems while maintaining accurate documentation. I also support teams through SPED aide work by maintaining documentation and assisting with classroom management, and I’ve completed incident reporting and emergency response support as a school security officer.

Experience

Work history, roles, and key accomplishments

Current

SPED Aide

Current

Advantage Academy

Aug 2022 - Present (3 years 9 months)

Provide instructional and behavioral support to students with disabilities, helping maintain structured classroom environments. Maintain documentation and support teachers with classroom management and individualized education plan needs.

Special Education Support Documentation Classroom Management Instructional Support Communication

Customer Service Representative

Charter Cable

Aug 2021 - Aug 2022 (1 year)

Handled 150+ inbound customer calls daily in a high-volume call center environment. Processed payments and account updates, resolved issues via phone/email using CRM systems, and maintained accurate documentation.

Customer Service Inbound Calls Payments Processing Account Updates CRM Systems Data Entry Email Support Conflict Resolution

Bank Customer Service Rep

MCI Company

Nov 2020 - Jul 2021 (8 months)

Provided financial customer support for banking clients with a focus on accuracy and confidentiality. Processed account inquiries and transactions and delivered high-quality service in a regulated environment.

Banking Customer Support Financial Transactions Confidentiality Customer Service Documentation Phone Support

School Security Officer

Gateway Academy

Sep 2018 - Oct 2020 (2 years 1 month)

Monitored campus security systems to support a safe learning environment. Completed incident reports and collaborated with staff to support emergency response procedures.

Campus Security Incident Reports Safety Compliance Communication Team Collaboration

Teacher’s Aide

Youth Converge School

Sep 2017 - Feb 2018 (5 months)

Assisted teachers with instructional support and classroom supervision. Supported student learning activities and helped with behavior management.

Instructional Support Behavior Management Communication Team Support Documentation

Front Desk Receptionist

Holiday Inn

Mar 2015 - Jul 2017 (2 years 4 months)

Managed guest check-in/check-out and reservation systems in a fast-paced front desk environment. Performed nightly audits and maintained financial records while delivering professional customer service.

Front Desk Operations Customer Service Check Out Night Audit

Classroom Teacher

L&N Christian Daycare

Sep 2008 - Dec 2015 (7 years 3 months)

Developed and delivered classroom instruction for early learners while maintaining a structured learning environment. Communicated with parents to support student progress and classroom routines.

Classroom Management Structured Classroom Environment Student Support