William Barrera

I am a customer-focused support specialist with seven years' experience in contact centers serving healthcare and insurance clients. I specialize in inbound call management, documentation review and maintaining data privacy under HIPAA standards.

As a bilingual representative I guided applicants through FEMA funeral assistance programs, managed billing setups, and provided technical website support while maintaining accurate accounts and validating required documentation. I translate complex benefits and regulations into clear guidance to facilitate approvals and informed decisions.

Recently I transitioned into education as a Special Education Co-Teacher and I am pursuing a Master's in Educational Technology, blending classroom practice with digital tools such as Blackboard and Canvas. I also earned an Artificial Intelligence Educator certification focused on prompt engineering and classroom applications of AI.

I seek roles where I can apply my bilingual communication, privacy-conscious practices, and instructional-technology skills to improve customer and student outcomes. I bring empathy, attention to detail, and a consistent record of accurate record-keeping and problem resolution.