Tanasia Williams

Worked in a fast-paced call center environment coordinating prescription refills and renewals. Responsible for answering inbound and making outbound calls to support customers and patients with inquiries and electronic communications within pharmacy operations.

Provided customer service in a remote call center environment, utilizing strong verbal and written communication skills. Responsible for problem-solving, prioritizing tasks, and ensuring accurate information is provided to customers.

Handled fax validation and abstraction for HEDIS, making numerous calls to doctor’s offices for medical records. Organized and reviewed patient files, ensuring compliance with HEDIS guidelines.

Inspected and scanned documents for accuracy, sorted according to client specifications, and maintained records both physically and electronically while ensuring confidentiality.

Developed delivery routes and maintained communication with drivers, adapting routes as needed to meet customer demands and ensuring timely deliveries.

Examined medical records for billing accuracy, abstracted patient information from various EMR systems, and resolved claims issues while ensuring compliance with coding standards.

Managed inbound and outbound calls related to medical record requests, ensuring compliance with HIPAA guidelines while processing and documenting requests accurately.

Handled high volumes of calls, providing registration and scheduling services while ensuring a high level of customer satisfaction and accuracy.

Managed a high volume of calls related to prescription orders, ensuring accurate processing and customer satisfaction while utilizing various software applications.

Handled incoming calls regarding drug screens and health services, managed invoices, and performed various administrative tasks in a fast-paced environment.

Managed scheduling and registration for doctor appointments, handled claims appeals, and ensured compliance with Medicare regulations while providing excellent customer service.

Grade: First Honors

Completed Certified Nursing Assistant (CNA) program, graduating with First Honors.

Completed General Educational Development (GED) program.