Ms S Boxley
@mssboxley
Experienced customer service professional with strong administrative skills.
What I'm looking for
I am a dedicated customer service and administrative support professional with over seven years of experience in the healthcare sector. My expertise lies in effective communication, problem-solving, and multitasking, which allows me to excel in fast-paced environments. I have a proven track record of meeting deadlines while maintaining high-quality results, ensuring that both patients and colleagues receive the best support possible.
Throughout my career, I have held various roles, including Medical Administrative/Patient Service at UCLA School of Dentistry and Enrollment/Patient Service Representative at Molina HealthCare. In these positions, I honed my skills in managing patient information, processing eligibility, and ensuring compliance with HIPAA regulations. I take pride in my ability to assist patients with their inquiries and provide them with the necessary support during their healthcare journey.
My proficiency in various software applications, including Microsoft Office Suite, QNXT, and EPIC, complements my strong administrative capabilities. I am passionate about contributing to a team-oriented environment where I can continue to grow professionally while delivering exceptional service to patients and colleagues alike.
Experience
Work history, roles, and key accomplishments
Enrollment/Patient Service Rep
Molina HealthCare
Oct 2016 - Nov 2023 (7 years 1 month)
Assisted in month-end processing of eligibility files, managed member assignments to practitioners, and processed eligibility lists. Supported peers and management while ensuring timely resolution of complex eligibility issues.
Medical Administrative / Patient Service
Randstad/UCLA School of Dentist
Aug 2023 - Jan 2024 (5 months)
Responsible for retrieving health information, ensuring compliance with HIPAA, and assisting with patient records requests. Managed phone communications with patients and maintained accurate documentation.
Enrollment/Patient Service Rep
Molina HealthCare
Oct 2016 - Jan 2024 (7 years 3 months)
Assisted in processing eligibility files, managing member enrollments, and resolving complex eligibility issues. Supported peers and trained new employees while ensuring timely completion of tasks.
Medical Administrative / Patient Service
Randstad/UCLA School of Dentist
Aug 2023 - Nov 2023 (3 months)
Responsible for retrieving health information in compliance with regulations, assisting copy services, and managing patient requests. Ensured HIPAA compliance and maintained accurate records while providing excellent patient service through daily communication.
Administrative Assistant/Supervisor
South Bay Neurological Diagnostic Center
Mar 2012 - Jul 2016 (4 years 4 months)
Managed front office operations, including scheduling, patient admissions, and staff training. Handled administrative tasks such as filing, answering calls, and preparing reports.
Administrative Assistant/Supervisor
South Bay Neurological Diagnostic Center
Mar 2012 - Jul 2016 (4 years 4 months)
Managed front office operations including patient admissions, appointment scheduling, and staff training. Provided administrative support and ensured efficient office functioning while maintaining patient records.
ROI Clerk
Cedars Sinai
Dec 2011 - Jan 2012 (1 month)
Retrieved and released health information in compliance with regulations. Assisted with copy services and maintained HIPAA compliance while managing patient information requests.
ROI Clerk
Cedars Sinai
Dec 2011 - Dec 2011 (0 months)
Retrieved and released health information while ensuring compliance with HIPAA regulations. Assisted with copy services and managed requests for information.
HIM Clerk 3
Memorial Hospital of Gardena
Apr 2008 - Jan 2010 (1 year 9 months)
Interpreted documents, managed chart preparations, and facilitated communication between doctors and clerks. Ensured compliance with health information regulations while maintaining accurate records.
HIM Clerk 3
Memorial Hospital of Gardena
Apr 2008 - Jan 2010 (1 year 9 months)
Interpreted documents, managed appointment scheduling, and facilitated communication between doctors and clerks. Ensured compliance with health information regulations.
Administrative Support Coordinator I
Meridian Inc.
Jun 2001 - Mar 2008 (6 years 9 months)
Provided administrative support in accounting and payroll, processed various forms, and assisted in training staff on new technologies. Ensured efficient operations and maintained accurate records.
Administrative Support Coordinator I
Meridian Inc.
Jun 2001 - Mar 2008 (6 years 9 months)
Provided administrative support in accounting and payroll, managed customer service inquiries, and assisted in training staff on new technologies and processes.
Education
Degrees, certifications, and relevant coursework
Larson Medical Center
Claims Examiner, Medical Billing
2005 -
Completed training as a Claims Examiner with a focus on Medical Billing and Medical Insurance.
Washington Preparatory High School
High School Diploma, General Studies
1992 - 1996
Completed high school education with a focus on general studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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